Tina Smith
Catholic Charites
Jackson,MS
1
Certification
10
years of professional experience
Program Support Assistant supporting a Women’s Clinic at a VA Medical Center serving female Veterans. Manages CPRS and Women’s Health software data entry for 40+ cytology records per week, correspondence, scheduling, and follow-up while coordinating with imaging, laboratory, oncology, surgery, and dietetics teams. Supports budget tracking, education materials, and cervical cancer screening outreach to keep clinic operations moving and women Veterans engaged in care.
Work History
Crisis Stabilization Unit Mental Health Technician
5 Months- Document 10 patient observations weekly in crisis notes, supporting timely behavioral health interventions and handoffs.
- Monitor patient status and report changes promptly to nursing staff during crisis stabilization care.
- Support admission and discharge processes by gathering information, updating records, and coordinating next steps.
- Provide calm, respectful communication to patients experiencing distress and help redirect to unit expectations.
- Maintain accurate documentation in patient records, following unit procedures and confidentiality requirements.
Contact Representative
6 Months- Updated 15% of records weekly by maintaining accurate documentation in patient systems and logs.
- Processed 25 patient inquiries daily while resolving benefits questions and routing follow-up actions.
- Explained eligibility requirements, claim steps, and supporting forms to Veterans and family members.
- Documented call details, case notes, and correspondence to maintain clear records for ongoing follow-up.
- Triage incoming telephone, email, and inquiry requests to identify issues and direct them appropriately.
- Provided technical guidance on patient portals, mobile access, and common account access issues.
Program Specialist
10 Years- Provide direct care services to 12 youths ages 15-21 years old in a group home setting, supporting daily needs and stability.
- Supervise 2nights a week in a residential group home, maintaining structure, safety, and consistent resident support.
- Provide technical and administrative supervision to 8 youths, reinforcing routines, guidance, and daily instructions.
- Coordinate and arrange transportation at government expense 2days a week for resident appointments and activities.
- Interpret regulations, manuals, contracts, and policies to determine travel benefit eligibility and entitlement for residents.
- Support the Program Director with administrative mental health duties, including scheduling, documentation, and daily coordination.
Program Support Assistant
2 Years 8 Months- Record 15-25 weekly cytology data in CPRS and Women’s Health software to maintain accurate clinic tracking.
- Manage a quarterly budget of 3,000 as fund control point clerk and purchase card holder for clinic supplies.
- Counsel 15 - 20 weekly Women Veterans on cervical cancer screening importance and follow-up care.
- Conduct 6 weekly audits for mammography and cervical screening records to support compliance monitoring.
- Coordinate correspondence distribution and follow-up for incoming mail, ensuring timely routing across clinic needs.
- Support women’s health coordination by partnering with Imaging, Laboratory, Oncology, Surgery, and Dietetics teams.
- Guide staff on policy changes, workload balance, schedules, and on-the-job training requirements.
Mental Health Technician
1 Year 11 Months- Implemented 12 patient treatment plans supporting life skills and psychotherapy goals.
- Conducted daily treatment groups and community meetings to support patient participation and progress.
- Supported admissions and discharges, coordinating care with staff, patients, and external agencies.
- Documented patient interactions and incident follow-up, maintaining accurate records and reporting discrepancies.
Education
Master of Public Administration
Certificate
Bachelor of Science - Professional Interdisciplinary Studies
Skills
Customer service
Correspondence management
Telephone communication
Patient counseling
Benefits intake
Claims support
CPRS documentation
VISTA documentation
My HealtheVet support
Data collection
Audit tracking
Policy interpretation
Procedure compliance
Budget tracking
Workload distribution
HIPAA compliance
Certification
Human Resource Certification
Timeline
Crisis Stabilization Unit Mental Health Technician
Region 8 Mental Health Center
05.2026 - CurrentRead More
Contact Representative
G.V. (Sonny) Montgomery VA Medical Center
04.2026 - CurrentRead More
Program Support Assistant
G.V. Sonny VA Medical Center
08.2020 - 04.2023Read More
Mental Health Technician
University of Mississippi Medical Center
08.2018 - 07.2020Read More
Program Specialist
Catholic Charites
10.2016 - CurrentRead More
Jackson State University of Jackson
Bachelor of Science from Professional Interdisciplinary Studies
Read More
Belhaven University of Jackson
Master of Public Administration
Read More