Mariah Reese
Layton,UT
Summary
Dependable, detail-oriented professional with a background in customer service, cash handling, and appointment scheduling. Experienced in outbound calls, follow-up outreach, and handling objections while maintaining a positive attitude. Ready to support team goals through strong communication and organized daily work.
Overview
9
9
years of professional experience
Work History
Appointment Setter
O.S. Techmologies
Ogden, Utah
12.2023 - 08.2024
- - Conducted outbound calls for O.S. Technologies to secure client appointments, enhancing lead engagement.
- - Screened leads with script and intake questions.
- - Scheduled appointments for customers based on their availability.
- - Executed follow-ups with leads via phone and email, fostering stronger client relationships.
- - Handled objections while keeping communication professional.
- Evaluated daily call lists and appointment schedules to ensure efficient client outreach.
- Provided information regarding services and policies.
- Demonstrated professionalism and resilience in challenging customer interactions, ensuring satisfaction.
- Ensured that all customer data is kept confidential at all times.
Cashier
Burger King
Ogden, Utah
03.2018 - 09.2022
- Handled cash, card, and mobile payments following Burger King procedures.
- Processed guest payments using the Burger King POS system and the cash drawer.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and accurately took drive-thru and counter orders to enhance service experience.
- Packaged menu items and checked orders before handing them to guests.
- Maintained clean register area, dining room, and service counters.
- Supported team members during rush periods and coordinated smooth service flow.
- Restocked cups, condiments, and supplies to keep Burger King stations ready.
- Resolved guest questions and shared concerns with shift managers.
- Executed additional tasks identified by management to improve team efficiency during peak hours.
- Maintained merchandise display by regularly stocking shelves for customer access.
Cashier
Burger Stop
Layton, Utah
01.2016 - 03.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Delivered high-level customer service by actively listening and engaging with patrons.
- Established first point of contact with customers to enhance their shopping experience. and answered any questions they had about the store's products and services.
- Provided information to customers to assist in their purchasing decisions. and provided store information.
- Supported team members during rush periods and coordinated smooth service flow.
- Collaborated with front-end team to streamline service and foster positive customer interactions. with front-end staff to assist customers.
- Packaged menu items and checked orders before handing them to guests.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
GED -
Davis Applied Tech
Kaysville, UTSkills
- Appointment scheduling
- Lead generation
- Lead assessment
- Outbound communication
- Objection resolution
- CRM data entry
- Customer service
Timeline
Appointment Setter
O.S. Techmologies
12.2023 - 08.2024
Cashier
Burger King
03.2018 - 09.2022
Cashier
Burger Stop
01.2016 - 03.2017
GED -
Davis Applied Tech