Mariah Ricciardi
Strongsville
Summary
Dynamic Customer Experience Banker with proven account management skills. Committed to enhancing customer satisfaction through effective problem-solving and attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Experience Banker
Huntington National Bank
Strongsville
09.2024 - Current
- Managed customer accounts and resolved inquiries efficiently.
- Processed transactions accurately and maintained cash drawer integrity.
- Assisted clients with loan applications and financial products.
- Analyzed client needs to recommend suitable banking solutions.
- Ensured compliance with bank policies and regulatory requirements consistently.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Helped customers understand and use mobile applications and online banking.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Hairstylist
P.S Salon and Spa
Cincinnati
08.2021 - 07.2024
- Consulted with clients to determine desired hairstyles and services.
- Performed haircuts, color treatments, and styling using industry-standard techniques.
- Maintained cleanliness and organization of workstations and tools at the salon.
- Educated clients on hair care products and maintenance for optimal results.
- Assisted in training new stylists on salon procedures and best practices.
- Managed appointment scheduling to optimize client flow and service efficiency.
- Greeted customers, answered phones and booked appointments.
Salon Manager
Regis Corporation
Elyria
06.2012 - 06.2021
- Managed daily salon operations and staff scheduling for optimal workflow.
- Trained and mentored new team members on best practices and customer service.
- Oversaw inventory management, ensuring supplies were stocked and organized.
- Implemented marketing strategies to attract new clients and retain existing ones.
- Conducted performance evaluations to assess staff skills and areas for improvement.
- Maintained compliance with health and safety regulations in salon procedures.
- Developed strong relationships with clients to enhance their overall experience.
- Resolved client concerns promptly to maintain high levels of satisfaction.
Education
High School Diploma -
Keystone Highschool
Lagrange, OH06-2010
Skills
- Account management
- Staff training
- Attention to detail
- Effective communication
- Problem solving
- Performance evaluation
- Customer relationship management
Certification
- Cosmetology Licensing
- Certified Banker
Timeline
Customer Experience Banker
Huntington National Bank
09.2024 - Current
Hairstylist
P.S Salon and Spa
08.2021 - 07.2024
Salon Manager
Regis Corporation
06.2012 - 06.2021
High School Diploma -
Keystone Highschool
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