Mariah Riojas
Davison,MI
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, time management, and ensuring smooth operations in customer service environments.
Accomplished professional with several years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support.
Overview
11
11
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Customer Service Representative/Packing, Shipping, and Receiving Assembler
Moeller Precision Tool
Wixom, MI
09.2018 - 08.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
Information Technology Specialist/System Network Administrator
United States Army
Colorado Springs, CO
04.2012 - 10.2015
- Provided technical support to users with hardware and software issues.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Performed system upgrades to ensure optimal performance.
- Created and maintained user accounts for new hires or current employees.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Provided technical support for local area networks, wide area networks and Internet connections.
Education
Bachelor of Science - Computer Science
Southern New Hampshire University
Hooksett, NH 04.2024 - Current
High School Diploma -
Fenton Senior High School
Fenton, MI06-2010
Some College (No Degree) - Information Technology Specialist
Advanced Individual Training
Fort Gordon, GA 07.2012 - 04.2013
Skills
- Inbound and Outbound Calling
- Data Collection
- Product Knowledge
- Account updating
- Paperwork Processing
- Complaint resolution
- Data Entry
- Quality Control
- Opening and closing accounts
- Shipping and receiving understanding
- Epicor software
- Problem-solving skills
Accomplishments
- Army Commendation Medal - September 2015
- Army Achievement Medal - September 2014
Certification
- Security + Certification - Earned while stationed in Afghanistan 2014 - Expired 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
RemoteImportant To Me
Work-life balanceWork from home optionCareer advancementHealthcare benefitsPersonal development programsPaid time offPaid sick leaveQuote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Languages
English
Native language
Interests
Sculpting
Painting
Crafting
Crocheting
Drawing
Kayaking
Traveling
Timeline
Bachelor of Science - Computer Science
Southern New Hampshire University
04.2024 - Current
Customer Service Representative/Packing, Shipping, and Receiving Assembler
Moeller Precision Tool
09.2018 - 08.2023
Some College (No Degree) - Information Technology Specialist
Advanced Individual Training
07.2012 - 04.2013
Information Technology Specialist/System Network Administrator
United States Army
04.2012 - 10.2015
- Security + Certification - Earned while stationed in Afghanistan 2014 - Expired 2015
High School Diploma -
Fenton Senior High School
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