Mariah Rodriguez
Chicago,USA
Summary
Results oriented professional with excellent communication, prioritization, and organizational skills seeking to find an opportunity within a company that offers challenging responsibilities and will allow for personal growth and the potential for advancement.
Overview
13
13
years of professional experience
Work History
CSR/Intermodal Dispatcher
Grane Intermodal
Chicago, USA
05.2024 - Current
- Managed all aspects of customer service, including shipment entry and real-time tracking.
- Coordinated daily dispatch of 22 drivers for various delivery routes, ensuring efficiency and adherence to schedules.
- Ensured on-time pickups and deliveries by maintaining constant communication with clients via phone, email, and web platforms.
- Scheduled pickups for drivers, ensuring efficient load management and minimal downtime.
- Dispatched trucks for intermodal equipment movement, enhancing overall operational flow.
Intermodal Dispatcher
Sparc Transport
River Grove, USA
05.2021 - 05.2024
- Tracked container movement and planned pickups and deliveries accordingly.
- Communicated with steamship lines, rails, and depots to coordinate efficient returns of loaded and empty equipment to minimize per diem.
- Planned, Dispatched, and Followed up on drivers' daily routes to ensure all work given within their shift is completed.
- Updated and maintain spreadsheets and reports for customers.
CSR/Intermodal Dispatcher
Large Cartage, Inc
Elk Grove Village, USA
11.2017 - 05.2021
- Served as main point of contact for new and existing customers via phone and email.
- Responded to all inquiries and resolved issues.
- Advised and requested all charges in a timely manner in order to ensure smooth invoicing.
- Monitored and tracked all shipments.
Accounting Specialist
Bionic Auto Parts
Chicago, USA
03.2013 - 10.2017
- Reconciled daily sales reports, bank transactions, and credit cards.
- Ensured payments were up to date, both payables and receivables and prepared detailed reports.
- Corresponded with vendors and maintained filed paperwork.
- Processed in house payroll for 45+ employees using Paycor, Execupay, and Quickbooks.
Education
General Educational Development Certificate -
Wright College
Chicago, ILSkills
- Attention to detail
- Analytical
- Organized
- Bilingual
- Customer engagement
- Geographic knowledge
Timeline
CSR/Intermodal Dispatcher
Grane Intermodal
05.2024 - Current
Intermodal Dispatcher
Sparc Transport
05.2021 - 05.2024
CSR/Intermodal Dispatcher
Large Cartage, Inc
11.2017 - 05.2021
Accounting Specialist
Bionic Auto Parts
03.2013 - 10.2017
General Educational Development Certificate -
Wright College