Mariah Rosso
San Antonio,TX
Summary
Results-driven business professional with 10 years of experience at H-E-B and 4 years as a small business owner. Proven ability to drive revenue growth, lead operations, train teams, and enhance customer engagement. Achieved 15.6% year-over-year revenue growth through strategic marketing and retention initiatives.
Recognized as Partner of the Month for leadership and performance excellence. Holds an Associate of Science in Business Administration with strong expertise in operations, sales, and financial management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salon Owner Operations Manager
Slashernailz
18771 FM 2252
10.2021 - Current
- Founded and manage a full-service nail salon with complete operational oversight.
- Oversee budgeting, expense tracking, inventory procurement, and vendor negotiations to maintain profitability
- Maintain strong client relationships resulting in high retention and referral rates.
- Ensure compliance with state regulations, sanitation standards, and business licensing requirements.
- Developed and implemented marketing strategies to increase client retention and attract new customers.
- Managed daily operations, ensuring high standards of service and customer satisfaction.
- Analyzed financial reports to identify areas for cost reduction and revenue enhancement opportunities.
Retail Sales Professional
HEB Grocery Store
281 And Evans
04.2016 - 07.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained clean and organized store layout to ensure safety and accessibility for customers.
- Operated cash register efficiently, processing transactions accurately and providing change correctly.
- Collaborated with team members to restock shelves, ensuring optimal product availability for customers.
- Trained and onboarded new employees on company policies, sales techniques, and customer engagement strategies.
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Managed inventory levels, optimizing stock placement and minimizing product loss.
- Implemented promotional displays, enhancing product visibility and driving sales.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Addressed customer inquiries via phone or email, ensuring prompt responses that resolved issues efficiently.
- Maintained an organized store appearance by actively restocking shelves and tidying up displays throughout shifts.
Education
Certificate - Manicurist
Vogue College of Cosmetology
San Antonio Associate of Science - Business
Texas A&M University
San Antonio, TX2018
High School Diploma -
Douglas MacArthur High School
San Antonio 2013
Skills
Business Operations Management
Team Training & Development
Customer Relationship Management
Sales & Revenue Growth
Inventory & Vendor Coordination
Financial Oversight & Budgeting
Process Improvement
Time Management & Organization
Professional Communication
Social Media Marketing
Leadership and Teamwork
Certification
Barbicide Certification
Manicurist license
Nail Mini Salon Owner
Timeline
Salon Owner Operations Manager
Slashernailz
10.2021 - Current
Retail Sales Professional
HEB Grocery Store
04.2016 - 07.2025
Certificate - Manicurist
Vogue College of Cosmetology
Associate of Science - Business
Texas A&M University
High School Diploma -
Douglas MacArthur High School