Mariah Santillanes
Albuquerque,NM
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Server
Chili's Bar And Grill
08.2022 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Receptionist
Allstate Security
03.2020 - 08.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Beauty Advisor
Ulta Cosmetics
11.2019 - 11.2020
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Deposit Services Representative
Alorica
02.2020 - 05.2020
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Executed wire transfers, stop payments and account transfers. Assisted customers with compromised debit cards and issued new credentials.
Sales Representative
Turquoise Museum
03.2019 - 11.2019
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
High School Diploma -
Volcano Vista High School
Albuquerque, NM05.2019
Skills
- Customer Service
- Account Management
- Call Center Operations
- Computer Proficiency
- Money Handling Abilities
- Sales Expertise
- Service Upselling
- Staff Education and Training
- Complaint Resolution
- Critical Thinking
- Brand Representation
Timeline
Server
Chili's Bar And Grill
08.2022 - Current
Receptionist
Allstate Security
03.2020 - 08.2022
Deposit Services Representative
Alorica
02.2020 - 05.2020
Beauty Advisor
Ulta Cosmetics
11.2019 - 11.2020
Sales Representative
Turquoise Museum
03.2019 - 11.2019
High School Diploma -
Volcano Vista High School
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