Mariah Seward
Wichita,KS
Summary
I am focused on financial stability, helping others, and creating meaningful works of art. I have an extensive background in customer service and currently work as a full-time banker. I am also a freelance graphic designer with a bachelor's degree in graphic design. Balancing my role as a banker with freelance graphic design allows me to assist individuals in achieving financial stability while producing impactful works of art that bring value to local businesses.
Overview
9
9
years of professional experience
Work History
Senior Universal Banker
Fidelity Bank
12.2023 - Current
- Provided exceptional customer service to bank customers
- Identified opportunities to cross-sell bank products such as credit cards, loans, and savings accounts to meet customer needs
- Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction
- Collaborated with team members to achieve branch goals by actively participating in sales campaigns or promotions
- Trained new tellers on bank policies, procedures, and systems resulting in improved overall performance within the team
- Help with Manager in creating schedules and delivering team meetings
Graphic Designer
Ponder.This.
10.2024 - Current
- Utilized industry-standard software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create high-quality designs
- Implemented feedback from clients to make necessary revisions and improvements to designs
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Senior Contact Center Banker
Fidelity Bank
10.2019 - 12.2023
- Managed escalated calls with irate or dissatisfied customers, de-escalating situations and finding satisfactory resolutions
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Maintained knowledge of banking products, policies, procedures, and regulations to provide accurate information to customers
Design Contractor
CML Collective
08.2019 - 12.2021
- Worked on assignments specializing in Logo design, Print design, and various other design projects
- Projects such as flyers, invitations, and posters
- Created digital image files for use in digital and traditional printing methods.
Universal Banker
Fidelity Bank
10.2018 - 10.2019
Associate
Panera Bread
04.2017 - 10.2018
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Sales Rep
Kwik Shop
10.2015 - 04.2017
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Assisted in maintaining back room operations by unloading deliveries.
Education
BFA - Graphic Design
Wichita State University
Wichita, KS05-2018
Associates - Liberal Afts
Butler Community College
El Dorado, KS05-2015
Skills
- Social Media Marketing
- Logo Design
- Illustrator
- Graphic Design
- Teamwork
- Layout Design
- Adobe Creative Suite
- Photoshop
- Customer Service Skills
- Microsoft Office
Awards
- WSU Fine Art Scholarship, 2016
- WSU Merit Scholarship, 2015
- Warren Coutts Art Scholarship, 2014
Groups
- National Society of Leadership and Success, 12/01/15, Present, An honor society that encourages members to take on leadership roles.
- WSU Student AIGA club, 08/01/15, 05/31/18, A club for graphic design students to become involved in the design community in Wichita.
Timeline
Graphic Designer
Ponder.This.
10.2024 - Current
Senior Universal Banker
Fidelity Bank
12.2023 - Current
Senior Contact Center Banker
Fidelity Bank
10.2019 - 12.2023
Design Contractor
CML Collective
08.2019 - 12.2021
Universal Banker
Fidelity Bank
10.2018 - 10.2019
Associate
Panera Bread
04.2017 - 10.2018
Sales Rep
Kwik Shop
10.2015 - 04.2017
BFA - Graphic Design
Wichita State University
Associates - Liberal Afts
Butler Community College
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