Mariah Seward
Wichita,KS
Summary
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
10
10
years of professional experience
Work History
Senior Universal Banker
Fidelity Bank
12.2023 - Current
- Provided exceptional customer service to bank customers
- Identified opportunities to cross-sell bank products such as credit cards, loans, and savings accounts to meet customer needs
- Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction
- Collaborated with team members to achieve branch goals by actively participating in sales campaigns or promotions
- Trained new tellers on bank policies, procedures, and systems resulting in improved overall performance within the team
- Help with Manager in creating schedules and delivering team meetings
Graphic Designer
Ponder.This.
10.2024 - 06.2025
- Utilized industry-standard software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) to create high-quality designs
- Implemented feedback from clients to make necessary revisions and improvements to designs
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
Senior Contact Center Banker
Fidelity Bank
10.2019 - 12.2023
- Managed escalated calls with irate or dissatisfied customers, de-escalating situations and finding satisfactory resolutions
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Maintained knowledge of banking products, policies, procedures, and regulations to provide accurate information to customers
Design Contractor
CML Collective
08.2019 - 12.2021
- Worked on assignments specializing in Logo design, Print design, and various other design projects
- Projects such as flyers, invitations, and posters
- Created digital image files for use in digital and traditional printing methods.
Universal Banker
Fidelity Bank
10.2018 - 10.2019
Associate
Panera Bread
04.2017 - 10.2018
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Sales Rep
Kwik Shop
10.2015 - 04.2017
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Assisted in maintaining back room operations by unloading deliveries.
Education
BFA - Graphic Design
Wichita State University
Wichita, KS05-2018
Associates - Liberal Afts
Butler Community College
El Dorado, KS05-2015
Skills
- Social Media Marketing
- Logo Design
- Illustrator
- Graphic Design
- Teamwork
- Layout Design
- Adobe Creative Suite
- Photoshop
- Customer Service Skills
- Microsoft Office
Awards
- WSU Fine Art Scholarship, 2016
- WSU Merit Scholarship, 2015
- Warren Coutts Art Scholarship, 2014
Groups
- National Society of Leadership and Success, 12/01/15, Present, An honor society that encourages members to take on leadership roles.
- WSU Student AIGA club, 08/01/15, 05/31/18, A club for graphic design students to become involved in the design community in Wichita.
Timeline
Graphic Designer
Ponder.This.
10.2024 - 06.2025
Senior Universal Banker
Fidelity Bank
12.2023 - Current
Senior Contact Center Banker
Fidelity Bank
10.2019 - 12.2023
Design Contractor
CML Collective
08.2019 - 12.2021
Universal Banker
Fidelity Bank
10.2018 - 10.2019
Associate
Panera Bread
04.2017 - 10.2018
Sales Rep
Kwik Shop
10.2015 - 04.2017
BFA - Graphic Design
Wichita State University
Associates - Liberal Afts
Butler Community College