Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Human Resources Business Partner
Merlin Entertainments Group Ltd.
Orlando, FL
10.2023 - Current
Assessed employee leave requests and advising management on compliance with FMLA, ADA, and workers' compensation regulations.
Directed billing processes, streamlined vendor interactions, and optimized HR program budgets to ensure effective resource allocation.
Implemented HR strategies aligned with business objectives to enhance workforce engagement.
Coached managers on effective employee relations strategies to address workplace conflicts proactively.
Distributed employee engagement surveys to identify areas of improvement.
Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Collaborated with leadership to design training programs that address skill gaps and enhance productivity.
Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Human Resources Generalist
DNP Imagingcomm America Corp.
Concord, NC
07.2022 - 09.2023
Administered benefits enrollment, addressing employee inquiries and ensuring accuracy in records with federal and state regulations.
Conducted performance evaluations, providing feedback to managers for continuous improvement initiatives.
Collaborated with management and TA on aligning staffing needs with business objectives for strategic workforce planning.
Conducted confidential investigations of discrimination, harassment and workplace violence.
Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
Improved organizational culture and morale through the implementation of employee engagement initiatives.
Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Assisted with writing job postings and job descriptions for boards.
Developed and implemented onboarding and orientation programs for new employees.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Leave of Absence Specialist
Chewy
Remote
04.2020 - 06.2022
Coordinated leave of absence processes to ensure compliance with company policies and regulations.
Managed employee communications regarding leave entitlements, timelines, and documentation requirements.
Collaborated with cross-functional teams to address complex employee leave inquiries and resolve issues promptly.
Conducted audits on leave records to maintain accuracy and adherence to legal guidelines.
Developed training materials related to company policies surrounding leaves of absence and procedures, ensuring employees and managers were well-informed of their rights and responsibilities.
Optimized workflow efficiency by integrating automated systems for tracking employee absences and calculating eligibility for various types of leave benefits.
Conducted thorough investigations into suspected cases of FMLA abuse or fraud, protecting company resources from misuse while upholding the rights of legitimate claimants.
Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.
Collaborated with medical professionals to verify documentation supporting employee leave requests, maintaining strict confidentiality at all times.
Minimized instances of unscheduled absences by offering guidance and resources to employees seeking alternative solutions prior to requesting formal leaves of absence.
Coordinated seamless transitions for employees returning to work after extended leaves of absence, ensuring appropriate accommodations were made when necessary.
Facilitated smooth integration back into the workplace by providing regular updates on expected return dates for employees on leave.
Maintained up-to-date knowledge on changes to state and federal leave regulations, proactively updating company policies in response to shifting legal requirements.
Human Resources Coordinator
ScribeAmerica
Fort Lauderdale, FL
07.2015 - 03.2020
Conducted I-9 audits while ensuring adherence to state and federal employment laws.
Assisted leadership with disciplinary actions and employee investigations, maintaining confidentiality and fairness.
Implemented employee feedback mechanisms, promoting a culture of continuous improvement and communication.
Completed background and reference checks to facilitate hiring and onboarding of employees.
Administered employee health insurance and retirement plans.
Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Enhanced communication by setting up regular HR newsletter.
Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Developed and maintained employee handbook, updating policies as necessary.
Organized company-wide events to boost morale and encourage team bonding.
Implemented diversity and inclusion programs, promoting more inclusive workplace culture.
Maintained compliance with labor laws and regulations, minimizing legal risks.
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.