Mariah Smith
Cleveland,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer service. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Server
First Watch
03.2021 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Bartender/ToGo
Chili’s Restaurant and Bar
11.2013 - 03.2021
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Office Manager
Ageless Mens Health
02.2017 - 11.2017
- Responsible for validation of insurance, keeping up with patient balances, collecting payments from patients, making deposits, applying patient payments, ordering office supplies, maintaining privacy via HIPAA standards.
Shift Supervisor
The Corner House Café
02.2012 - 10.2013
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
High School Diploma -
Thornridge High School
Dolton, IL05.2009
Skills
- Point of Sale Systems
- Conflict and Complaint Resolution
- Service-Oriented
- Verbal and Written Communication
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer interaction
Accomplishments
The black apron (First Watch) is an extension of management that has the responsibility of properly training new employees, maintaining a healthy front of house work environment, helping create employee schedules, and effectively communicating concerns with management to create the most peaceful work environment possible.
Timeline
Server
First Watch
03.2021 - Current
Office Manager
Ageless Mens Health
02.2017 - 11.2017
Server/Bartender/ToGo
Chili’s Restaurant and Bar
11.2013 - 03.2021
Shift Supervisor
The Corner House Café
02.2012 - 10.2013
High School Diploma -
Thornridge High School