Mariah Souza
Stoughton,MA
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
1
1
year of professional experience
2023
2023
years of post-secondary education
Work History
Restaurante Hostess
Outback Steakhouse
Randolph, Massachusetts
12.2024 - Current
- Greeted guests warmly upon arrival, ensuring a friendly atmosphere.
- Managed reservations efficiently, coordinating seating arrangements with the team.
- Assisted servers by relaying guest requests and maintaining communication flow.
- Maintained waiting list accurately, informing guests of estimated wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
Education
Stoughton High School
Stoughton, MASkills
- Reservation management
- Guest relations
- Menu knowledge
- Communication flow
- Customer service
- Team collaboration
- Attention to detail
- Active listening
- Cash handling
- Reservation planning
- Greeting guests
Languages
Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Restaurante Hostess
Outback Steakhouse
12.2024 - Current
Stoughton High School