Mariah Stansbury
Franklin,IN
Summary
I have a lot of experience in customer service considering I have been a server and worked in retail my whole life. I love helping others, and making sure their experience with me has been well. I currently just left my serving job because I want to be involved in a new work environment that will help me learn new things and new people. I am a very quick learner and I have excellent communication skills.
I completed two years of college with all A's and B's, but unfortunately when COVID hit it pushed me away because my major at the time was too difficult to finish all electronically. I am now in Real Estate classes but would love to open up and learn about different careers. I have been conflicted on my career choice so I am open to going back to school for something but only when I can figure out what I really admire and want to do the rest of my life.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals.
My ultimate goal in life is to just be mentally, physically, and financially stable and I am looking for the perfect career for myself to have that.
Overview
10
10
years of professional experience
Work History
Server
Chili's Bar And Grill
Greenwood , IN
12.2021 - 08.2022
- Served mixed drinks and non-alcoholic beverages and offered refills.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Kept track of event finances, initial deposits, due payments and final balances.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Collected orders and relayed them to bartenders quickly and accurately.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Server
Greeks Pizza
Greenwood/Franklin, IN
02.2021 - 11.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Customer Service Associate
Marshall's
Franklin, IN
03.2020 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Server/ Hostess
Ann's Restaurant
Franklin, IN
02.2017 - 04.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Indiana Masonic Home
Chad Brown
Franklin, IN
01.2016 - 02.2019
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted to the patients dietary needs daily.
- Cleaned up and organized the kitchen and dining areas to make sure patients had a well maintained place to enjoy breakfast, lunch, and dinner in.
Education
High School Diploma -
IUPUI
Indianapolis 05.2024
High School Diploma -
Franklin Community Highschool
Franklin, Indiana 05.2019
Skills
- Customer Service and Rapport
- Order Accuracy and Delivery
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Communication skills
- Presenting skills
- Organization skills
- Team Player
- Warm and Friendly
- Billing and Payment Processing
- Learning Strategies
- Phone Inquiries
- Excellent penmanship
Accomplishments
-Employee of the month
-Funniest co-worker
-CPR certified (Needs renewed)
-Cadet Teaching (Sub teaching in High school)
-Sports Awards
Cleaning, listening to music, working, hanging out with my friends, going racing/camping
-Keeping up on my house, car, and doggy.
-I love country, rap, and old music.
-I love working and making money.
-Going to the gym and staying in shape.
-Going to dirt car races with my friends and my boyfriend.
-Going camping, fishing, and swimming in the summer/ fall time.
Timeline
Server
Chili's Bar And Grill
12.2021 - 08.2022
Server
Greeks Pizza
02.2021 - 11.2021
Customer Service Associate
Marshall's
03.2020 - 08.2021
Server/ Hostess
Ann's Restaurant
02.2017 - 04.2021
Indiana Masonic Home
Chad Brown
01.2016 - 02.2019
High School Diploma -
IUPUI
High School Diploma -
Franklin Community Highschool