Mariah Warren
Oak Lawn,Illinois
Summary
Dynamic Patient Access Representative with proven expertise at MacNeal Hospital in patient registration and insurance verification. Adept at maintaining HIPAA compliance while delivering exceptional customer service. Successfully streamlined pre-admission processes, enhancing patient experience and operational efficiency. Committed to confidentiality and accuracy in all aspects of patient care.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
MacNeal Hospital
Berwyn, Illinois
02.2025 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Explained various admission forms and policies, acquiring signatures for consent.
- Pre-admitting patients for multiple departments via phone, fax, EMR
Receptionist
Grace Point Place
Oak Lawn, IL
06.2021 - 02.2025
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Prepared welcome packages for new hires.
- Scheduled appointments for clients, customers, and other visitors.
- Maintain resident files containing medical history, insurance, POA, dietary needs and history
- Maintain calendar of activities and dining offerings, record of employee orientation and prospective client tours
Education
Phlebotomy
Moraine Valley Community College
Palos Hills, IL05-2021
Certified Nursing Assistant
Moraine Valley Community College
Palos Hills, IL05-2021
Skills
- Patient registration
- Insurance verification
- Payment processing
- HIPAA compliance
- Electronic medical records
- Customer service
- Pre-admission requests
Timeline
Patient Access Representative
MacNeal Hospital
02.2025 - Current
Receptionist
Grace Point Place
06.2021 - 02.2025
Phlebotomy
Moraine Valley Community College
Certified Nursing Assistant
Moraine Valley Community College
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