MARIAH WILKERSON
HEB Grocery Store
San Antonio
Summary
Dynamic customer service professional with proven expertise at HEB Grocery Store, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and training new staff. Committed to maintaining operational efficiency and fostering positive experiences, consistently achieving high service standards in fast-paced environments.
Work History
Customer Service Cashier
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Trained new cashiers on register operations and customer interaction protocols.
- Resolved customer inquiries and complaints promptly, fostering positive experiences.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Assisted Business Center in managing money and transactions.
- Assisted the floral department in display and sales.
Customer Service Cashier
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of workstations for optimal operational flow.
- Assisted with inventory management, ensuring product availability during peak hours.
- Maintained saftey conditions per OSHA regulation.
- Collaborated with team members to improve service speed and quality standards.
- Resolved customer inquiries and complaints promptly, fostering positive experiences.
- Trained new cashiers on register operations and customer interaction protocols.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Medical Assistant
High School Diploma
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Customer complaint resolution
POS system operation
Up-selling techniques
Data entry proficiency
Timeline
Customer Service Cashier
HEB Grocery Store
2012 - 2015Read More
Customer Service Cashier
Wendy's
2009 - 2011Read More
Career Point College
Medical Assistant
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Louis D Brandeis
High School Diploma
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