MARIAH ZAMORA
Watauga,TX
Summary
Offering strong foundation in customer service and retail operations, eager to learn and develop in supportive environment. Brings quick learning ability and effective communication skills to support team goals and customer satisfaction. Ready to use and develop organizational skills and attention to detail in Sales Associate role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder
Haggar Clothing Inc.
06.2021 - 05.2022
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution.
- Managed cash drawer drops and prepared daily bank deposits. Maintained store appearance and safety through consistent store recovery and sanitizing protocols.
- Oversaw store opening and closing functions and managed task delegation. Generated sales and performance reports to inform senior management. Monitored sales activities to ensure customers received satisfactory service and quality goods.
- Provided customer service by greeting and assisting customers and responding to inquiries and complaints. Responded politely to customer inquiries and assisted each person with locating products meeting specific needs.
- Monitored the work of front-line staff and worked with employees to correct problems and improve processes. Processed freight, implemented price changes, and stocked department shelves directly or through team oversight.
- Responded to customer requests and complaints and resolved issues to customer satisfaction. Examined merchandise to ensure correct prices and displays. Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Assisted cashiers in providing credits or refunds to customers. Kept records of purchases, sales, and requisitions.
- Greeted customers, often by name, and created welcoming environment. Motivated staff to meet individual and team goals by assisting customers and upselling products.
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items.
- Managed store independently in absence of store manager or assistant manager.
Contractor
Night & Day K9 Training
12.2019 - 10.2020
- Implemented positive reinforcement techniques to enhance obedience and reduce anxiety in canines.
- Collaborated with pet owners to establish achievable training goals and timelines.
- Developed customized training programs to address specific behavioral issues in dogs.
- Monitored progress of training sessions, adjusting methods as necessary for optimal results.
- Researched and integrated new training methodologies, enhancing service offerings and client satisfaction.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Trained new team members to apply best coding best practices and proper use of development tools.
DUEL
Petco Inc.
03.2019 - 12.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Trained dogs using positive reinforcement techniques to promote desirable behaviors.
- Monitored progress of trainees, adjusting methods to ensure effective learning outcomes.
- Conducted group training sessions, fostering socialization among dogs and engagement of owners.
- Developed customized training plans tailored to individual dog needs and owner goals.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2024
High School Diploma -
St. Cecilia Homeschool Academy of The Arts
Fort Worth, TX05-2013
Skills
- Cash handling
- Training and mentoring
- Multitasking
- Bank deposits
- Obedience training
- Positive reinforcement training
- Prong collar training
- Canine nutrition awareness
Certification
- CPR Certified License - 2024-2026
- Dog Training License - 2019-2021
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Key Holder
Haggar Clothing Inc.
06.2021 - 05.2022
Contractor
Night & Day K9 Training
12.2019 - 10.2020
DUEL
Petco Inc.
03.2019 - 12.2019
Associate of Arts -
Tarrant County College
High School Diploma -
St. Cecilia Homeschool Academy of The Arts