Mariah Zollinger
Draper
Summary
Passionate customer advocate with 10+ years in service industries. Demonstrates consistent experience and analytical problem-solving skills to efficiently address the task at hand and execute the appropriate resolution.
Overview
7
7
years of professional experience
Work History
Dispatch/CSR
Friendly Home Services
01.2023 - 11.2023
- Enhanced company productivity by:
- Utilizing the Power Selling Pros "Pattern of excellence" and the Nexstar method to amplify customer experience and booking rate in the company
- Strategically dispatched technicians and creating appointments while keeping open communication with customers
- Assisted in training peers and collaborating on company improvement
Tesla Support Agent
Tesla
04.2022 - 11.2022
- Assisted with incoming calls which:
- Provided account maintenance assistance to improve customer experience
- Assisted in technical troubleshooting to remotely resolve issues
- Schedule Service appointments to rectify concerns
Insurance Agent
Teleperformance
02.2019 - 04.2022
- Became licensed to assist customers with:
- Files and adjusts active polices
- Discusses rates and coverage on polices
- Utilizes policy and knowledge base to provide the best resolution for the customer
CSR
EnerBank USA
01.2017 - 02.2019
- Established fundamental customer service skills by:
- Proficiently exercising equanimity and rebuttal skills
- Applying new skills and concepts quickly
- Confidently answered questions with understanding and accuracy
- Promptly completed all work assignments
Education
Associates - Professional Photography Certificate
Pickens Technical College
Aurora, CO05.2014
Diploma -
Rangeview High School
Aurora, CO05.2014
Skills
- Critical Thinking
- Equanimity
- Collaboration
- Consistency
Professional Highlights
- TRAINING: Assisted in bringing peers up to company standard during onboarding periods.
- SUBJECT MATTER EXPERT: Relied upon as a source of truth in policies and procedures, staying up to date on the current expectations.
- SOFT SKILL ASSISTANCE: Valued for soft skill and verbiage usage with clients. Provided examples and assistance to peers.
Personal Information
Title: Brand Ambassador | Customer Experience
Languages
English
Native or Bilingual
Dutch
Elementary
German
Limited Working
French
Timeline
Dispatch/CSR
Friendly Home Services
01.2023 - 11.2023
Tesla Support Agent
Tesla
04.2022 - 11.2022
Insurance Agent
Teleperformance
02.2019 - 04.2022
CSR
EnerBank USA
01.2017 - 02.2019
Associates - Professional Photography Certificate
Pickens Technical College
Diploma -
Rangeview High School