Mariah White
Lancaster,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal
04.2024 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Cashier
Home Depot
02.2024 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Ross Dress For Less
11.2023 - 01.2024
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Barista Trainer
Starbucks
11.2021 - 09.2023
- Taught proper procedures and strategies for success to new employees.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each and streamlined company sales by 50%.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels to avoid errors.
Shift Leader
Dairy Queen
04.2021 - 10.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Increased sales 30% by offering advice on purchases and promoting additional products.
Office Manager Intern
Ivy Financial Consultants
10.2020 - 07.2021
- Interacted with customers by phone, email or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Education
High School Diploma -
Texas Virtual Academy At Hallsville
Lewisville, TX05.2023
Skills
- POS Systems
- Customer Service and Assistance
- Account Management
- Credit Adjustments
- Appointment Scheduling
- Customer Complaint Resolution
- Document Verification
- Critical Thinking
- Excellent Verbal Communication Skills
- Payment Transactions
- Microsoft Office Proficient
- Telephone Etiquette
- Data Entry
Timeline
Security Officer
Allied Universal
04.2024 - 06.2024
Cashier
Home Depot
02.2024 - 04.2024
Sales Associate
Ross Dress For Less
11.2023 - 01.2024
Barista Trainer
Starbucks
11.2021 - 09.2023
Shift Leader
Dairy Queen
04.2021 - 10.2021
Office Manager Intern
Ivy Financial Consultants
10.2020 - 07.2021
High School Diploma -
Texas Virtual Academy At Hallsville