Mariahn Richmond
Rock Springs,WY
Summary
Proven Pharmacy Technician with a track record of enhancing workflow optimization and patient satisfaction at Walgreens. Leveraged advanced math skills and pharmacology knowledge to accurately dispense medication, achieving a significant reduction in prescription wait times. Excelled in team collaboration and confidentiality, consistently prioritizing patient care and safety.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
08.2022 - Current
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Head Beaty Representative
TJ Maxx, TJX Companies
09.2021 - 07.2022
- Created and set up displays for new products
- Assist customers in finding the appropriate items to fulfill their needs
- Inspected new products to ensure they were fit for customer satisfaction
- Lock up and maintain new and expensive jewelry
- Educating myself on new products we would receive to ensure I can assist customers to my fullest potential
- Mark down old products
- Find appropriate prices for customers
- Assist customer service associates up front to help make customers experience fast and easy
- Organize all products to make their shopping experience easier
Customer Service Associate
Rocky Mountains Car Wash
02.2019 - 09.2019
- Opening and closing duties
- Fixed leaks in the plumbing
- Problem solves issues involving equipment
- Reset malfunctioning computers in the car wash bays
- Assist customers and their needs
- Cleaned and maintained organization in the main office
- Assisted in acceptance and recording of wash payments
- Replaced 100 lb soap buckets
- Cleaned customer vacuums
- Maintained and cleaned the self service wash bays
Education
High School Diploma -
Green River High School
Green River, WY05.2021
Skills
Problem-solving skills
Team Collaboration
Confidentiality and HIPAA
Workflow Optimization
Insurance Billing
Medication Dispensing
Prescription Filling
Pharmacy Ethics
Pharmacology knowledge
Drug safety
Pharmaceutical Calculations
Interpreting and Processing Medication Orders
Medicare and Medicaid process
Prescription Interpretation
Advanced math skills
Timeline
Pharmacy Technician
Walgreens
08.2022 - Current
Head Beaty Representative
TJ Maxx, TJX Companies
09.2021 - 07.2022
Customer Service Associate
Rocky Mountains Car Wash
02.2019 - 09.2019
High School Diploma -
Green River High School