Summary
Work History
Education
Skills
Languages
Additional Information
Work Availability
Timeline
Maria I. Lopez

Maria I. Lopez

Summary

Dedicated, proactive professional with nearly 15 years of experience supporting legal services through proven strengths in case management and office coordination. Accustomed to workloads of both sole practitioners and multiple-attorney firms, demonstrating superior ability to organize calendars, correspondence and client documents to satisfy caseload demands and meet deadlines. Detail-oriented and service-driven communicator, facilitating client relations and team development to cultivate worthwhile partnerships based on trust, cooperation and common desire for success.

Work History

Senior Ambassador for Office of General Counsel

Deloitte LLP
San Francisco, CA
03.2020 - 06.2023
  • Analyzed unemployment account/adjust issues.
  • Guided claimants to EDD website.
  • Helped reset passwords, email, resources and certification.
  • Achieved monthly adherence of 80%, including number of calls.
  • Supervised call center for 4 hours.
  • Adapted to new EDD measures and learned 5 different EDD software applications.
  • Resolved issues regarding UI claims.
  • Assisted with producing training materials and spreadsheets for audits.
  • Coordinated virtual happy hours and check-ins with OGC team.
  • Managed corporate inbox intakes, including engagement letters and uploading information into database.
  • Tracked weekly case reports from Pacer.
  • Assisted new hires I-9's.
  • Coordinated with attorneys scheduling new hire training.

Senior Office Services III

Fenwick & West LLP
San Francisco, CA
01.2008 - 01.2020
  • Handled shipping and communication logistics with attorneys and secretaries, including arranging messenger pickup from office.
  • Oversaw catering requests, including general ordering, accommodating dietary restrictions and setting up for meetings.
  • Scheduled and coordinated multiple office and client events.
  • Resolved potential conflict issues with conference room reservations.
  • Served as backup receptionist, providing coverage for duties such as welcoming guests and screening and forwarding incoming calls.
  • Coordinated transportation for clients, attorneys and visitors.
  • Processed invoices through Chrome River, adhering to firm policies and special instructions and applying appropriate billing codes and client/matter numbers.
  • Contributed to firm’s marketing and recruiting activities, including printing and coordinating training materials and pitching books.
  • Assisted IT department with A/V setups.
  • Helped with ICA Cristol Rey Academy Program by training participants on basic corporate office duties.
  • Supplied translation services for pro bono and immigrant clients and helped with completing government forms.
  • Attended asylum clinics to help with translating legal documents for clients.

Case Assistant

John Kelson Law
Oakland, CA
01.2007 - 01.2008
  • Supported sole practitioner with employment law practice.
  • Guided case development by maintaining contact with clients.
  • Scheduled depositions and prepared and forwarded summonses and subpoenas for service.
  • Helped draft complaints.
  • Updated files via Pacer.
  • Coordinated travel as needed.
  • Prepared and served discovery requests and drafted responses to opposing counsel.
  • Maintained accurate and organized case files.
  • Generated case status reports and maintained weekly calendar and dockets.
  • Processed and distributed incoming and outgoing mail.
  • Kept office supplies stocked.

Education

Paralegal Studies -

Merritt College
01.2014

Associate of Arts - Business

Merritt College
01.2012

Certificate of Achievement - Legal Assistance

Merritt College
01.2011

Skills

  • Calendar management
  • Client relations
  • Case development and coordination
  • Legal drafting
  • Invoicing
  • Staff training
  • Technology support
  • Translation (Spanish)
  • MS Office
  • Office procedures
  • Inter-office mail distribution
  • Office supplies and inventory
  • Office support (phones, faxing, filing)

Languages

Bilingual (Spanish-Fluent)

Additional Information

Received multiple “Outstanding Great Customer Service” awards, Fenwick & West

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Ambassador for Office of General Counsel - Deloitte LLP
03.2020 - 06.2023
Senior Office Services III - Fenwick & West LLP
01.2008 - 01.2020
Case Assistant - John Kelson Law
01.2007 - 01.2008
Merritt College - Paralegal Studies,
Merritt College - Associate of Arts, Business
Merritt College - Certificate of Achievement, Legal Assistance

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Maria I. Lopez