MariaIsabel Bustillos

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Enhanced community awareness of drug-related issues through engaging presentations and workshops.
• Established strong relationships with schools and community groups, expanding the reach of prevention efforts.
• Facilitated group sessions focused on developing coping skills and strategies for managing stressors related to substance use.
• Contributed to grant writing efforts securing additional funding for essential prevention initiatives.

My work history in the past 20 years has been working as a customer service representative for different call centers. I have been at my current position since April 6th 2020 until present day. My previous job was for GC services from August 8th 2008 until March 30th 2020. My job includes working in resolving customer issues including billing, checking status on refunds, authorizations and guiding customers on using the online services provided. Throughout my position as customer service representative I have worked with different software and also done data entry, created service tickets and learned new processes as new updates came along and required by the client. I have learned and implemented customer service skills like listening and educating callers on how to solve their issues on hand.