Maria Isabel Ehlers
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Progressive, excelling in claims assessment and project management. Adept at analyzing complex data and fostering collaboration to achieve efficient resolutions. Recognized for enhancing claim accuracy and delivering exceptional customer service, driving successful outcomes in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
Progressive
Gilbert, Arizona
10.2023 - Current
- Analyzed incident records, witness statements, and supporting evidence to assess claims.
- Led settlement discussions with claimants or representatives to resolve disputes efficiently and within cost targets.
- Coordinated with medical professionals to strengthen injury claim evaluations and improve claim accuracy.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Advised colleagues on complex cases and provided support with challenging scenarios.
Mortgage Loan Officer
The Canar Group - VIP Mortgage/Academy Mortgage
Gilbert, AZ
06.2022 - 10.2023
- Consulted with clients on lending needs and reviewed financial documents to support goal-based loan decisions.
- Managed loan pipeline for a branch of five loan officers and multiple third parties to support timely closing.
- Collaborated with multiple parties, including underwriters, realtors, and customers to move loan files through process quickly.
- Analyzed income, assets, and liabilities from customer financial data to help determine loan eligibility.
Stretch Professional
StretchLab
Gilbert, AZ
06.2021 - 06.2022
- Designed mobility training programs that addressed specific injuries and health problems.
- Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
- Researched new techniques and collaborated on mobility and stretch methods.
Dance Team Coach
Pulse Dance Studio
Vancouver, WA
03.2019 - 08.2021
- Advanced from multi-style substitute teacher to hip hop program director within 6 months, taking on expanded responsibility for program delivery.
- Evaluated student needs against qualifications, limitations, abilities, and interests, then tailored instruction to address development priorities.
- Designed lesson plans with multiple teaching approaches suited to mixed ages and skill levels across a group.
Commercial Relationship Manager
American Equipment Financial Services
Portland, OR
01.2018 - 04.2021
- Supported management of average $1.5 million in booked small-ticket loans per year, with average $30,000 ticket size.
- Handled lender relations, business-to-business sales, training for new hires, and ongoing education for current team members.
- Earned Achievement of Excellence Award at company’s 2019 national conference.
Blazer Dancer
Portland Trail Blazers
Portland, OR
07.2017 - 08.2019
- Ambassador of the Portland Trail Blazer organization for 200+ games and community events
- Thrived in fast-paced setting; swiftly learned and executed over fifty dance routines for 20k+ viewers
- Adapted quickly per event to instruct participants and ensure successful orchestration of various sponsored events
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ12-2025
Associate of Arts - General Education
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ08-2023
High School Diploma -
Prairie High School
Vancouver, WA06-2014
Skills
- Microsoft Excel
- Project management
- Customer service
- Data analysis
- Financial documentation
- Collaboration skills
Timeline
Claims Adjuster
Progressive
10.2023 - Current
Mortgage Loan Officer
The Canar Group - VIP Mortgage/Academy Mortgage
06.2022 - 10.2023
Stretch Professional
StretchLab
06.2021 - 06.2022
Dance Team Coach
Pulse Dance Studio
03.2019 - 08.2021
Commercial Relationship Manager
American Equipment Financial Services
01.2018 - 04.2021
Blazer Dancer
Portland Trail Blazers
07.2017 - 08.2019
Bachelor of Arts - Business Administration
Arizona State University
Associate of Arts - General Education
Maricopa Community Colleges, Gateway Community College
High School Diploma -
Prairie High School