Ronald E Dickey
Summary
I am seeking a position for my comprehensive technical and professional skills as a claim adjuster.
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
TOCO WARRANTY
04.2022 - Current
- Negotiate parts/labor costs ensure all claims were kept at lowest possible levels and improve profits for Insurer
- Received Perfect attendance award multiple times
- Collaborated with over 2500 Dealerships at all levels
- Resolved Customer Service issues used problem solving skills
Claims Adjuster
WARRENTECH
07.2020 - 04.2022
- Negotiate parts/labor costs ensure all claims were kept at lowest possible levels and improve profits for Insurer
- Received Perfect attendance award multiple times
- Collaborated with over 2500 Dealerships at all levels
- Resolved Customer Service issues used problem solving skills
- Managed Warranty contracts for several companies
- Authorized/Denied Claims, 3500 different contracts
DAS Maintenance Tech
KFORCE
06.2017 - 12.2018
- Company Overview: CONTRACTED to ericsson, contracted to MS Benbow
- Support, Maintenance, Integration, and Trouble Shooting of all the networks at DFW Airport
- Sprint, Verizon, AT&T, T-Mobile
- Maintain all spare parts and tool needed to perform day to day activities
- Proficient at fiber splicing and testing and cleaning fibers
- Maintain Security Clearance for DFW Airport
- Performed Dark Fiber (5G) upgrade for Sprint in DFW and Louisiana
- Installed Fiber run and install Router and filter and put them on air
- CONTRACTED to ericsson, contracted to MS Benbow
Electrician/Bulb Tech
StayBrite Electric
03.2017 - 06.2017
- Replace Lite bulbs in Home Depot stores across the country
- Perform LED Lite conversions in Lowes Stores across the country
Claims
ATK Engines
10.2016 - 03.2017
- Handle mechanical claims on rebuilt engines
Installer
Ace Appliance Installation
01.2016 - 10.2016
- Company Overview: Sears Contractor
- Install Dishwashers, ovens, Microwaves and Cook Tops, Stoves, Vent Hoods
- Modify cabinets as needs
- Sears Contractor
Clearwire Field Engineer
KFORCE
03.2014 - 09.2015
- Company Overview: CONTRACTED to ericsson, contracted to sprint/clearwire
- Support, Maintenance, Integration, and Trouble Shooting of the Sprint and Clear Wire Dallas Fort Worth RAN Network
- Such as RRH, Microwave, Backhaul, Fiber, Ethernet, T-1, In-building solutions, Repeaters, DAS, P-RAS, F-RAS, SMBS, eNB, RRH, WSM, LSM, LSM-R, WiMax, FDD-LTE, TDD-LTE, 3GPP, CSR, Switch, and Power Systems
- Maintain all spare parts and tool needed to perform day to day activities
- I am the lead on the new LTE + Clear Wire Project, upgrade of the Dallas Fort Worth network
- CONTRACTED to ericsson, contracted to sprint/clearwire
Robotic Repair Technician/Trainer - M160 (Level 3)
Qualis Corporation
10.2012 - 01.2014
- Repair actions of militarized M160 robotic platforms
- Daily troubleshooting, fault isolation, calibrations, and the configuring of radio frequencies in electronic, electro mechanical, and electro hydraulic components on M160 platform
- Perform Electrical and Electronic diagnosis and Repairs
- Diagnosis and repair Mechanical systems
- Diagnose and repair all hydraulic systems
- Perform software programming, analysis of malfunction reports, and removing and replacing of subsystems and parts on the M160
- Submit work orders, document repair time
- Travel from FOB to FOB in Afghanistan to Train SOTF Military personnel on how to maintain and operate the M-160 Platform
Field Service Rep
Advantage Federal Resourcing/Force Protection
03.2012 - 10.2012
- Performing Modernization and repairs on 4x4 and 6x6 MRAP Cougars
- Block one upgrades
- Afees
- Worked in ISS and Turn Key
- Bay Lead
- Hazardous Material certified
Roadside Service Tech - VSP Driver
Premier AAA Roadside
12.2010 - 02.2012
- Conducting roadside diagnostics and performing repairs in adverse weather conditions with limited tools and parts on both light wheeled civilian vehicles as well as our diesel tow trucks
- Diagnose Diesel tow trucks for repair
- Perform roadside assistance for AAA members
- Change flat tires, jump starts, lock outs, deliver fuel
- Diagnosis and repair Cars and Trucks on the side of the road with a very limited amount of parts and tools
Unemployed
09.2009 - 12.2010
- Took this time off to spend time and care for my Mother who had veins replaced in the length of her left leg and had to have stints installed in her Heart and then she started Dialysis
Fleet Technician
ARI Fleet Services
02.2008 - 09.2009
- Served as the lead Diesel Technical Adviser fielding calls from shop leads when they would run into diagnostic challenges
- A credit to my strong mechanical background I was able to provide telephone guidance which facilitated in the successful repair and on-going maintenance of over 750,000 fleet cars and trucks
- ASE Re certified Master Automotive Technician
- Negotiated prices for repairs for BNSF Railroad
- Union Pacific Railroad
- Recognized for superior customer service and perfect attendance
Department Trainer/Senior Claims Adjuster
The Warranty Group
01.2002 - 12.2007
- Served as new hire department Trainer
- Sent and instructed mechanical inspectors as to what to look for and what the failure should be if affected part was to fail
- When there was a problem claim I was called into the mix to find and fix the problem whether it was to send inspector or talk the tech thru the diagnosis and repair
- Training Supervisor for all new hires
- Monitor and update CCT monitors and programs
- Developed and implemented training programs and procedures using formal classroom instruction as well as hands on training
- Negotiated parts/labor costs ensure all claims were kept at lowest possible levels and improve profits for Insurer
- Earned approval limit at highest possible level in claims department
- Received Perfect attendance award multiple times
- Averaged 127 calls per day - Top Achiever award
- Collaborated with over 2500 Dealerships at all levels
- Resolved Customer Service issues used problem solving skills
- Recognized as the goto person for Claims department
- Managed Warranty contracts for several companies
- Authorized/Denied Claims, 3500 different contracts
Education
Bachelor’s Degree - Civil Engineering
Hill University
01.1990
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Outlook
- Internet Explorer
- Lotus notes
- Adobe Acrobat Reader
- WinZip
- Colts 4i
- Critical thinking
- Time management
- Wiring installation
- Accredited claims professional candidate
Timeline
Claims Adjuster
TOCO WARRANTY
04.2022 - Current
Claims Adjuster
WARRENTECH
07.2020 - 04.2022
DAS Maintenance Tech
KFORCE
06.2017 - 12.2018
Electrician/Bulb Tech
StayBrite Electric
03.2017 - 06.2017
Claims
ATK Engines
10.2016 - 03.2017
Installer
Ace Appliance Installation
01.2016 - 10.2016
Clearwire Field Engineer
KFORCE
03.2014 - 09.2015
Robotic Repair Technician/Trainer - M160 (Level 3)
Qualis Corporation
10.2012 - 01.2014
Field Service Rep
Advantage Federal Resourcing/Force Protection
03.2012 - 10.2012
Roadside Service Tech - VSP Driver
Premier AAA Roadside
12.2010 - 02.2012
Unemployed
09.2009 - 12.2010
Fleet Technician
ARI Fleet Services
02.2008 - 09.2009
Department Trainer/Senior Claims Adjuster
The Warranty Group
01.2002 - 12.2007
Bachelor’s Degree - Civil Engineering
Hill University
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