Maria Isabel Trujillo
Northlake,IL
Summary
Detail-oriented supervisor specializing in customer service and performance reporting. Known for strong communication and problem-solving skills, effectively managing team operations to ensure exceptional service delivery.
Overview
1
1
Language
9
9
years of professional experience
Work History
Personal Service Supervisor
Secretary Of State
Melrose Park, IL
06.2025 - Current
- Supervised daily operations and staff activities within the service department.
- Supervised team and delegated responsibilities to align with service department goals.
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed schedules for team members to ensure adequate coverage at all times.
- Resolved customer inquiries and issues, enhancing overall customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Guided employees in addressing difficult problems, fostering a supportive work environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various work procedures
- Assisted in preparing reports for management on service performance metrics.
- Participated in various learning and educational opportunities to update and maintain job knowledge.
Personal Service Representative
Secratary of State
Melrose Park, IL
12.2017 - 06.2025
- Processed applications and renewals for various state licenses and permits.
- Assisted customers with inquiries regarding state services and documentation.
- Assisted customers with completing applications and paperwork.
- Maintained a high level of customer satisfaction by addressing complaints promptly and professionally.
- Collaborated with departments to resolve customer issues effectively.
- Trained new staff on customer service protocols and procedures.
- Handled sensitive information with confidentiality and professionalism.
- Participated in training sessions to stay up-to-date on company policies and procedures.
Education
High School Diploma -
East Aurora High School
Aurora, IL06-1982
Skills
- Staff supervision
- Employee training
- Schedule management
- Performance reporting
- Customer service
- Complaint handling
- Conflict resolution
- Task delegation
- Policy enforcement
- Management experience
- Time management
- Problem solving
- Communication skills
- Emotional awareness
Languages
Spanish
Professional
Timeline
Personal Service Supervisor
Secretary Of State
06.2025 - Current
Personal Service Representative
Secratary of State
12.2017 - 06.2025
High School Diploma -
East Aurora High School