Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Jose Hernandez

Lake Elsinore,CA

Summary

Dedicated Veterinary Receptionist with a proven track record at Receptionist And Filing Papers, excelling in client relations and medical recordkeeping. Demonstrated ability to manage high-stress situations and resolve complaints, enhancing customer loyalty. Fluent in Spanish, adept at teamwork, and proficient in industry-relevant software, consistently taking initiative to go beyond expectations.

Offering excellent interpersonal skills and genuine passion for animal care, ready to thrive in veterinary environment. Brings strong ability to understand and adopt essential industry knowledge and practices swiftly. Ready to use and develop skills in client communication and administrative tasks in [Desired Position] role.

Overview

2
2
years of professional experience

Work History

Veterinary Receptionist

Receptionist And Filing Papers
02.2022 - 08.2024
  • Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
  • Developed strong rapport with clients through active listening and empathetic communication skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Education

High School Diploma -

Sweetwater High School
San Diego, CA
06-2011

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Prioritization
  • Initiative-taking
  • Proficient in [software]

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Veterinary Receptionist

Receptionist And Filing Papers
02.2022 - 08.2024

High School Diploma -

Sweetwater High School
Maria Jose Hernandez