Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Jose Lopez Duarte

Managua,NI

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Community Administrator

Uplink
04.2023 - 07.2025
  • Collaborated with staff members to ensure smooth operations throughout the community, providing support and guidance when needed.
  • Answered phones and delivered messages to community staff.
  • Improved resident satisfaction with timely responses to inquiries, concerns, and requests for assistance.
  • Facilitated conflict resolution among neighbors when disputes arose, promoting harmony within the community setting.
  • Evaluated feedback from residents regularly to identify areas needing improvement or attention in order to continuously enhance their living experience.
  • Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
  • Translated complex information for clients' understanding.
  • Processed project change requests and performed coverage research to handle repair issues.
  • Provided direct customer service and support for120 HOA's.

Supervisor, Technical Support

Foundever
07.2016 - 07.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.


  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.


  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.


Programming Scheduler (Email )

Inspiro
05.2015 - 05.2016
  • Email Customer service agent
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.

Sales Supervisor

City Bank
01.2015 - 08.2015
  • Sales Supervisor (Outbound calls)
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.

Customer Service Supervisor

Sitel
09.2010 - 07.2014
  • Customer service agent and Supervisor (retention supervisor)
  • Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
  • Coached and mentored agents for increased performance, resulting in higher customer service ratings.
  • Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.
  • Fostered strong relationships with stakeholders across various departments, ensuring alignment of goals and seamless collaboration on cross-functional projects.
  • Optimized resource allocation within the department by identifying underutilized personnel or resources and reallocating them where needed most.
  • Completed bi-weekly payroll for 18 employees.


Education

Bachelor of Business Administration - Business Administration

Universidad Nacional Autónoma De Nicaragua
Managua
01-2010

Skills

  • Schedule flexibility
  • Effective communication
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Microsoft Outlook
  • Decision-making
  • Analytical thinking
  • Microsoft Office

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Community Administrator

Uplink
04.2023 - 07.2025

Supervisor, Technical Support

Foundever
07.2016 - 07.2025

Programming Scheduler (Email )

Inspiro
05.2015 - 05.2016

Sales Supervisor

City Bank
01.2015 - 08.2015

Customer Service Supervisor

Sitel
09.2010 - 07.2014

Bachelor of Business Administration - Business Administration

Universidad Nacional Autónoma De Nicaragua

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Maria Jose Lopez Duarte