Maria Kanoelani Lopez
Summary
Driven professional, adept in multitasking and fostering customer loyalty through exceptional service. Excelled in upselling, significantly boosting sales, and leveraging both strong work ethic and outstanding customer service skills. Expert in creating positive environments and training peers, embodying a team-oriented approach in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Food Service Worker
John Cutter Grill & Tavern
11.2017 - 06.2024
- Increased daily sales by upselling menu items based on customer preferences.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Cultivated warm relationships with regular customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Food Server
Firerock Steakhouse
04.2015 - 12.2017
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Food Server
Outback Steakhouse
05.2011 - 04.2015
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Alisal High School
Salinas, CA05.2011
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Great Customer Service
- Team Oriented
- Fast-Paced Environment
- Flexible Schedule
- Strong Work Ethic
Timeline
Food Service Worker
John Cutter Grill & Tavern
11.2017 - 06.2024
Food Server
Firerock Steakhouse
04.2015 - 12.2017
Food Server
Outback Steakhouse
05.2011 - 04.2015
High School Diploma -
Alisal High School
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