Marialisa Hernandez
Albuquerque,NM
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dions
Albuquerque , NM
01.2024 - Current
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Monitored employee attendance records, timekeeping, and payroll information.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
- Managed customer service inquiries and complaints in a timely manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
Trainer
Dions
Albuquerque , MM
08.2020 - 01.2024
- Devised programs to develop executive potential among employees in lower-level positions.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
Education
High School Diploma -
Volcano Vista High School
Albuquerque , NM05-2022
Skills
- Sales monitoring
- Recruiting and interviewing
- Closing oversight
- Financial reporting
- Customer rapport
- Goal setting
- Sales reporting
- Customer relations
- Customer service
- Cost control
- Staff supervision
- Employee scheduling
- Employee performance evaluation
- Scheduling and planning
- Conflict resolution
- Decision-making
- Employee engagement
- Team motivation
- Strategic thinking
- Reporting and documenting
- Time management
- Employee supervision
- Team building
- Performance evaluation
- Staff management
Timeline
Assistant Manager
Dions
01.2024 - Current
Trainer
Dions
08.2020 - 01.2024
High School Diploma -
Volcano Vista High School