Mariam Ahmed
Cactus Club Cafe
Miami,FL
3
Languages
10
years of professional experience
A sales professional with proven ability to drive client satisfaction and revenue growth. Leveraged strategic account management and relationship-building to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.
Work History
Bar Lead
3 Years 5 Months- Oversaw bar operations, ensuring efficient service during peak hours.
- Trained and mentored new bartenders on cocktail preparation and customer service standards.
- Implemented inventory management practices to reduce waste and streamline ordering processes.
- Worked alongside team to ensure standards of hospitality were met with guests around the bar top.
- Resolved 20–30 customer concerns weekly, maintaining high customer satisfaction and increasing repeat business.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Account Executive
1 Year 9 Months- Cultivated relationships with key clients to enhance account satisfaction and retention.
- Conducted market research to identify trends and inform strategic decision-making for clients.
- Collaborated with cross-functional teams to streamline service delivery and improve customer experience.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Analyzed account performance data to identify opportunities for upselling and cross-selling services.
Server/Shift Leader
3 Years 6 Months- Supervised daily operations, ensuring adherence to service standards and operational guidelines.
- Trained and mentored new staff on menu knowledge, customer service protocols, and restaurant procedures.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
Guest Services Manager
2 Years 9 Months- Led guest service initiatives, enhancing overall dining experience and customer satisfaction.
- Worked with vendors on repair and maintenance of the building
- Developed training materials to ensure consistent service quality across all locations.
- Analyzed guest feedback to identify trends and implement actionable improvements.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Interviewed, trained and mentored staff
Education
Bachelor of Science - Criminology
Skills
Workplace safety
Staff leadership
Upselling strategies
Hiring standards
HubSpot
Teams
Slack
Teamwork and collaboration
Customer service excellence
Team collaboration
Relationship building
Languages
English
Full Professional
Hindi
Full Professional
Urdu
Native or Bilingual
Timeline
Account Executive
Connex Partners
02.2024 - 11.2025Read More
Bar Lead
Cactus Club Cafe
03.2023 - CurrentRead More
Server/Shift Leader
Keg Restaurants
09.2019 - 03.2023Read More
Guest Services Manager
JOEY Restaurant Group
11.2016 - 08.2019Read More
Ryerson University
Bachelor of Science from Criminology
Read More