Mariam Fernandez Gines
Houston
Summary
Aspiring Assistant Community Manager with proven experience in lease administration, property management, and resident relations. Skilled in rent collection, accounts reconciliation, and policy enforcement, ensuring efficient community operations. Strong ability to conduct property tours, implement effective marketing strategies, and manage leasing processes to maximize occupancy rates.
Experienced in working at the two largest BH Management properties in Houston, which has provided me with the skills to handle high-volume offices and large-scale properties. Adept at managing a fast-paced, high-demand environment, ensuring organized and efficient service for both residents and teams.
Solid background in customer service, conflict resolution, and resident needs assessment, maintaining high satisfaction levels. In-depth knowledge of federal fair housing laws and local regulations, ensuring compliance and best practices. Proficient in move-in/move-out inspections, application verification, and data management.
Proficient in Microsoft Office (MOS Master Certified), Yardi Voyager, and other property management software. Recognized for strong decision-making, problem-solving abilities, and adaptability in dynamic environments. Bilingual in Spanish and English, enhancing communication with diverse residents and teams.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Leasing Agent
BH Management
8181 Med Center
03.2024 - Current
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Responsible for ensuring the marketing, motivation, administrative, and financial operation of the property under the direction of the Community Manager.
- Maintains a strong understanding of the community, specials and floor plans.
- Maintains a comprehensive working knowledge of all aspects of leasing units and leasing documents in accordance with Company and Fair Housing guidelines.
- Prepares all new leases and lease renewals, processes lease application paperwork for the approval of the Community Manager.
- Understands and qualifies all prospective residents via Rent Cafe and maintains all resident leasing files (electronic and paper).
- Identifies potential residents utilizing market and demographic data as well as industry knowledge.
- Inspects all target and/or show units in advance and in preparation of greeting and touring new prospects.
- Inspects all pre-leased apartments prior to resident’s scheduled move in date: coordinates all changes regarding resident move- outs.
- Generates new business contacts, marketing ideas and competitive shops to increase occupancy.
- Completes outreach marketing duties as assigned by Regional Marketing Specialist.
Resident Services Specialist/Assistant Manager
BH Management
Old Farm Apartments/ Stone Creek At Old Farm
06.2023 - 03.2024
- Provides effective customer service to all prospective tenants, current residents and property staff by utilizing in-depth knowledge of the property and its functions.
- Assists with daily and month-end reporting including accurate reporting on resident ledgers.
- Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits.
- Responsible for performance Move Out Inspections, and assisting with the creation of residents' Move Out Statement
- Physically walk and inspect community daily addressing any issues and verifying property conditions meet Company standard.
- Assisting with planning and implementation special functions and resident activities.
- Handle resident transfer processes
- Handles appropriate check-in procedures for residents and guests.
- Communicates with residents regarding needs, and to periodically follow up completed service requests.
- General office administrative duties including answering phones, emails, written correspondence, and managing incoming mail for the property.
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business need.
- Other duties as assigned.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication between residents and property management, fostering positive relationships.
- Reduced maintenance response times by efficiently coordinating with maintenance staff and prioritizing requests.
- Boosted resident retention rates through personalized attention and excellent customer service.
- Maintains appearance of leasing area and lobby.
Waitress
Memorial Tacos
Memorial, Houston
02.2023 - 10.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
IT Technician
Foxconn
Houston, TX
06.2021 - 04.2023
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Waitress
Fat Tuesday
Cancun, Mexico
10.2020 - 03.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Leasing Agent
Carlos Y Graciela House
Havana, Cuba
09.2016 - 09.2019
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Escalated major issues to property manager for immediate remediation.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
Education
Master of Science - General Office
Houston Community College
Houston, TX02.2026
Computer Engineer -
Universidad De Ciencias Informaticas
Havana, Cuba07.2019
Skills
- Property Management and Lease Administration
- Rent Collection, Accounts Receivable, and Basic Accounting
- Sales Expertise
- Property Tours/ Marketing and Leasing Strategies
- Microsoft Office Specialist (MOS) Master
- Documentation
- Policy Enforcement
- Conflict De-Escalation
- Customer Service/Conflict Resolution/ Client Needs Assessment
- Property Inspection (Move out /Move In Inspections)
- Application Verification
- Data Retention
- Decision-making
- Ability to Work in a Fast-Paced, Multi-Tasking Environment
Certification
- Computer Science Degree
- IT Technician
- Microsoft Office (MOS Master Certified)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Leasing Agent
BH Management
03.2024 - Current
Resident Services Specialist/Assistant Manager
BH Management
06.2023 - 03.2024
Waitress
Memorial Tacos
02.2023 - 10.2023
IT Technician
Foxconn
06.2021 - 04.2023
Waitress
Fat Tuesday
10.2020 - 03.2021
Leasing Agent
Carlos Y Graciela House
09.2016 - 09.2019
Master of Science - General Office
Houston Community College
Computer Engineer -
Universidad De Ciencias Informaticas