Mariam Hartley
Manger Sales
3208 Pheasant Dr,GA
Summary
Dynamic small business owner with a proven track record at Churches Chicken, excelling in customer relations and team management. Enhanced operational efficiency through strategic process improvements, resulting in increased customer satisfaction. Skilled in relationship building and effective communication, fostering a collaborative environment that drives success and loyalty.
Overview
2
2
Certifications
25
25
years of professional experience
Work History
Owner
Mother of 7
01.2001 - Current
- Coordinated daily schedules and activities for multiple children, ensuring smooth transitions between tasks.
- Developed and implemented efficient meal planning strategies, accommodating diverse dietary needs.
- Managed household budgets effectively, optimizing resources while maintaining quality living standards.
- Fostered positive communication among family members, enhancing teamwork and collaboration in daily routines.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Interacted well with customers to build connections and nurture relationships.
Manager
Churches Chicken
04.2017 - 06.2025
- Managed daily operations to ensure efficient workflow and service quality.
- Trained and mentored staff on food preparation and safety protocols.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Monitored employee performance, providing feedback to enhance productivity.
- Developed training materials for onboarding new team members effectively.
- Coordinated scheduling to maintain optimal staffing during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Driver
Froste Treats
01.2017 - 05.2024
- Operated delivery vehicle in compliance with safety regulations and traffic laws.
- Delivered frozen treats efficiently, ensuring timely service to customers.
- Maintained accurate delivery logs and documentation for all shipments.
- Assisted in loading and unloading products, optimizing space utilization in vehicle.
- Conducted routine vehicle inspections to ensure operational readiness and safety.
- Communicated effectively with team members to coordinate delivery schedules.
- Handled customer inquiries and resolved issues during deliveries, enhancing satisfaction.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Cashier
Carribean Chicken & Fish
02.2012 - 06.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product selections, providing knowledgeable recommendations.
- Handled cash and electronic payments accurately, ensuring financial integrity.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer inquiries and complaints professionally, fostering positive relationships.
- Monitored inventory levels at registers, reporting discrepancies as needed.
- Trained new staff on cashier responsibilities and store policies for consistent service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
Basic Study - Front Office Billing & Codeing
Med Tech
Atlanta, GA05-2015
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Certification
Forklift
Timeline
Forklift
06-2026
Manager
Churches Chicken
04.2017 - 06.2025
Driver
Froste Treats
01.2017 - 05.2024
Front office/billing coding
05-2014
Cashier
Carribean Chicken & Fish
02.2012 - 06.2016
Owner
Mother of 7
01.2001 - Current
Basic Study - Front Office Billing & Codeing
Med Tech