Mariam Jackson
Chicago,IL
Summary
Dynamic and results-oriented Assistant Store Manager recognized for exceptional team leadership and operational management skills. Expertise in fostering a customer-centric environment and ensuring outstanding communication and service that drive customer satisfaction. Proven ability to enhance performance compliance with industry standards, rules, and regulations, contributing to overall store success. Committed to cultivating a motivated team that consistently meets and exceeds organizational goals.
Overview
15
15
years of professional experience
Work History
Flight Attendant
Southwest Airlines, SWA
2022.11 - Current
- Monitored compliance with safety regulations and protocols to maintain a secure environment for all passengers.
- Facilitated a positive travel experience by actively engaging with passengers and addressing their concerns in a timely manner.
- Coordinated with crew members to maintain efficient cabin operations during flights.
- Conducted pre-flight checks to verify equipment functionality and compliance with standards.
Assistant Store Manager
Sephora USA
2014.09 - 2021.07
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Perishable Manager
Jewels Osco
2011.07 - 2013.08
- Identified opportunities for improvements and implemented changes to processes, procedures and workflows.
- Tracked store inventory, reviewed outgoing orders and submitted verified orders for billing.
- Managed employees by performing training, development and workflow planning tasks.
- Organized food storage areas to maximize capacity, minimize accidents and maintain proper product temperature requirements.
- Established merchandising plans and created attractive displays to drive sales and revenue.
- Tracked weekly sales reports and ordered inventory to meet customer demand and store profit goals.
- Consistently met company and department objectives within budget and time constraints.
Education
Bachelor of Arts - Social Sciences
East-West University
Chicago, IL2006-06
Skills
- POS systems operations
- Stock management
- Customer relations
- Business Development
- Merchandising
- Issue resolution
- Workforce Management
- Profit and loss accountability
Education and Training
other
Timeline
Flight Attendant
Southwest Airlines, SWA
2022.11 - Current
Assistant Store Manager
Sephora USA
2014.09 - 2021.07
Perishable Manager
Jewels Osco
2011.07 - 2013.08
Bachelor of Arts - Social Sciences
East-West University