Lilliam Roa
Advanced Medical Treatment Center
Miami,FL
1
Language
6
years of professional experience
Compassionate Medical Assistant skilled in patient care coordination, HIPAA compliance, and clinical documentation. Committed to enhancing patient comfort and streamlining appointment scheduling.
Work History
Medical Assistant
1 Year 11 Months- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Prepared examination rooms by sterilizing equipment and organizing supplies for efficiency.
- Facilitated healthcare provider support during examinations to enhance patient comfort and care delivery.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Communicated effectively with patients regarding treatment plans and follow-up care instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Executed phlebotomy tasks with precision, prioritizing patient comfort during blood collection procedures.
Sales Associate
1 Year 11 Months- Assisted customers in selecting cruise packages, enhancing overall guest satisfaction.
- Educated guests on onboard services and amenities, promoting upsell opportunities.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales records.
- Collaborated with team members to maintain a welcoming and organized sales environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Medical Clearance
2 Years 2 Months- Conducted thorough assessments to identify patient needs, tailoring interventions for effective management.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
Sales Associate & Medical Assistant
1 Year 3 Months- Monitored inventory levels and communicated needs to management for timely restocking.
- Resolved customer inquiries and issues promptly, fostering positive relationships with guests.
- Trained new associates on sales techniques and company policies, improving team performance.
- Contributed to promotional events by setting up displays and engaging potential customers effectively.
- Supported healthcare providers during examinations, enhancing patient comfort and care delivery.
- Conducted routine lab tests and procedures, ensuring adherence to safety protocols.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Associate Degree in Nursing - Nursing
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Vital sign monitoring
EMR / EHR
Direct patient care
Clinical documentation
Data entry
Procedure assistance
Electronic medical records
Appointment setting
Patient care coordination
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Advanced Medical Treatment Center
08.2023 - 07.2025Read More
Sales Associate
Norwegian Cruise Line
08.2022 - 07.2024Read More
Sales Associate & Medical Assistant
Dream Body Plastic Surgery
01.2021 - 04.2022Read More
Medical Clearance
Mia Aesthetics
03.2019 - 05.2021Read More
Miami Regional University
Associate Degree in Nursing from Nursing
Read More