Mariam Khan
User Experience Leader
San Francisco,CA
Summary
Experienced UX Design leader with 16+ years scaling design and research practices; building and leading
impactful teams and launching next-generation products: from early-stage startups, to consulting firms, to
large, publicly-traded companies.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
VP of UX Design and Research
ActBlue
10.2021 - Current
- Leading teams of ux design and research professionals, including ICs and managers.
- Organizing and overseeing multi-disciplinary teams in delivering best in class end-to-end user experiences.
- Implementing discovery-led design processes for product teams.
- Establishing UX principles and best practices, cross-functional collaboration tools and processes.
- Mentoring designers, researchers, and cross-functional team members across projects and on their careers.
- Enhanced experiences for tens of thousands of users.
Head of Design and Research
Earnest
12.2018 - 09.2021
- Led teams responsible for product, brand, marketing design, and UX research for industry-leading financial products and services.
- Managed ICs and managers through delivering best in class end-to-end user experiences across product launches.
- Launched research-led product development processes, emphasizing user-first practices and improving overall user experiences.
- Established efficient design and product development processes, streamlining operations and increasing productivity.
- Founded and grew company's UX research practice, overseeing qualitative and quantitative research efforts across product, marketing, and brand.
- Led research to identify product opportunities and quantify business cases for new products and features.
- Improved top of funnel goals by 51%; signed volume by 54%; and usability across products.
Co-Founder, Chief Design and Operations Officer
Doughbies
01.2014 - 08.2018
- Built iconic San Francisco brand that delivered hand-crafted, freshly baked goods nationwide.
- Oversaw teams of engineers, designers, and operations personnel to build Doughbies inventory, shopping, and distribution platforms.
- Managed ICs and managers through delivering best in class end-to-end user experiences online and offline.
- Achieved 52% return volume, 14K+ app downloads, 1M+ deliveries, and 80 NPS.
Senior Designer
Slalom Consulting
01.2014 - 01.2014
- Led UX design and research efforts for various clients, ensuring successful delivery of end-to-end user experiences.
- Guided projects through discovery, iteration rounds, and final design stages, ensuring alignment with user needs and business objectives.
- Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
Senior Designer
Adobe
01.2012 - 01.2014
- Oversaw 500/100 company campaigns to drive sales, customer acquisition, and brand loyalty.
- Led and trained designers across research and design efforts for global brands.
- Led research and testing efforts to improve user understanding and knowledge.
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
Lead Designer
Context Optional
04.2009 - 01.2012
- Joined as first design hire for growing startup.
- Led UX design efforts for company's inaugural product.
- Managed UX design for Fortune 500/100 brands, ensuring exceptional user experiences.
- Mentored and trained global team of designers, fostering their professional growth and development.
Designer
Hickman + Associates
01.2007 - 01.2009
- Served as sole designer for boutique agency, overseeing design projects for local and national brands.
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
Education
Bachelor of Fine Arts - BFA - Visual Communication
Indiana University, Herron School of Art + Design
Indianapolis, IN 01.2004 - 05.2007
Skills
Building and leading high-performing UX design and research teams
Implementing discovery-led design processes that adhere to UX best practices
Driving user-centric product strategy and execution that prioritizes user needs while balancing business feasibility
Developing and maintaining design systems working across design and engineering
Mentoring designers, researchers, and cross-functional team members to excel in their careers and in delivering outstanding, end-to-end user experiences
Establishing research practices that champion and support user-first product development
Streamlining operations and increasing productivity through efficient product development processes
Timeline
VP of UX Design and Research
ActBlue
10.2021 - Current
Head of Design and Research
Earnest
12.2018 - 09.2021
Co-Founder, Chief Design and Operations Officer
Doughbies
01.2014 - 08.2018
Senior Designer
Slalom Consulting
01.2014 - 01.2014
Senior Designer
Adobe
01.2012 - 01.2014
Lead Designer
Context Optional
04.2009 - 01.2012
Designer
Hickman + Associates
01.2007 - 01.2009
Bachelor of Fine Arts - BFA - Visual Communication
Indiana University, Herron School of Art + Design
01.2004 - 05.2007