Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Mariam Makki

Scottsdale,AZ

Summary

Energetic Cocktail Server with strong menu knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Excellent customer service and sales skills. Extremely hardworking, motivated, driven and growth-oriented.

Overview

7
7
years of professional experience

Work History

Cocktail Server

Fat Ox
12.2021 - Current
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Anticipated guest needs and provided proactive service.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Handled large amounts of cash.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server Assistant

Morton's The Steakhouse
01.2021 - 12.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Sales Representative

Neiman Marcus
03.2016 - 01.2021
  • Increased sales and customer satisfaction through personalized servicing.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Generated brand awareness and positive product impressions to increase sales.

Education

Bachelor of Arts - Philosophy

Arizona State University
Tempe, AZ
12.2022

Skills

  • Wine Service (currently studying for Sommelier 1)
  • Special Dietary Requirements (Allergies)
  • Suggestive Selling
  • POS Systems Operations

Timeline

Cocktail Server

Fat Ox
12.2021 - Current

Server Assistant

Morton's The Steakhouse
01.2021 - 12.2021

Sales Representative

Neiman Marcus
03.2016 - 01.2021

Bachelor of Arts - Philosophy

Arizona State University

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Mariam Makki