Mariam Mtch
Brooklyn,NY
Summary
Proven leader with extensive experience in hospitality and retail, notably with Anani Group. Excelled in team management and customer engagement, driving staff to peak performance and enhancing customer loyalty. Demonstrated ability in inventory control and problem-solving, significantly improving operational efficiency. Skilled in fostering a positive environment, achieving notable sales growth.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Anani Group
04.2024 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Server Manager
Anani Group
09.2022 - 04.2024
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Led team of servers to consistently meet customer service and sales targets.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
Sales Associate
Ayat
02.2023 - 05.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Babysitter
Private Family
07.2022 - 12.2022
- Played games, worked on puzzles, and read books to young children.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Taught children to organize toys, wash hands, and share by leading by example.
Assistant Hotel Manager
Ambassador Tbilisi
06.2018 - 10.2021
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
Babysitter
Private Family
02.2018 - 02.2020
Sales Associate
Zara
06.2016 - 01.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts - Art
Shota Rustaveli Theater And Film Universuty
Tbilisi06-2022
High School Diploma -
157 High School
Tbilisi05-2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Customer loyalty
- Promotions planning
- Catering Coordination
- Full service restaurant background
- Employee schedule management
- Problem-Solving
- Money Handling
- Calm and Pleasant Demeanor
- Sales Promotion
Languages
Georgian
Full Professional
English
Professional Working
Russian
Limited Working
Spanish
Elementary
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Adventure Travel
- Road Trips
Timeline
Restaurant Manager
Anani Group
04.2024 - 09.2024
Sales Associate
Ayat
02.2023 - 05.2023
Server Manager
Anani Group
09.2022 - 04.2024
Babysitter
Private Family
07.2022 - 12.2022
Assistant Hotel Manager
Ambassador Tbilisi
06.2018 - 10.2021
Babysitter
Private Family
02.2018 - 02.2020
Sales Associate
Zara
06.2016 - 01.2018
Associate of Arts - Art
Shota Rustaveli Theater And Film Universuty
High School Diploma -
157 High School
Similar Profiles
NINA SPRAYNINA SPRAY
Business Development Manager at Intracoastal Construction Group and Hydrologic GroupBusiness Development Manager at Intracoastal Construction Group and Hydrologic Group
Nattamon RaposoNattamon Raposo
Associate Veterinarian at Somerville Veterinary Group/ Callanan Veterinary GroupAssociate Veterinarian at Somerville Veterinary Group/ Callanan Veterinary Group
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Lakee MckinneyLakee Mckinney
Garbage Truck Driver at Waste Connections Inc.Garbage Truck Driver at Waste Connections Inc.
Anthonio CompasAnthonio Compas
Sales Associate at Rite AidSales Associate at Rite Aid