MARIAM MUGHAL
Staten Island,NY
Summary
Accomplished Shift Leader and Sales Lead Keyholder with a proven track record in enhancing customer satisfaction and team management. At ALDO and DUNKIN DONUTS, I excelled in leadership, driving store operations, and improving service quality. Skilled in cash handling accuracy and loss prevention, I consistently mentor teams towards excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Lead Keyholder
ALDO
02.2024 - Current
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer service by projecting friendly and knowledgeable attitude.
Shift Leader
DUNKIN DONUTS
03.2023 - 07.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
UASLE
Brooklyn, IA06.2023
Skills
- Team Management
- Store operations
- Strong leadership
- Customer Service
- Cash Handling Accuracy
- Loss Prevention
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Sales Lead Keyholder
ALDO
02.2024 - Current
Shift Leader
DUNKIN DONUTS
03.2023 - 07.2024
High School Diploma -
UASLE
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