Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariam Muse

Milwaukee,WI

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Clara Mohammed School
Milwaukee, WI
06.2022 - 07.2024
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Customer Service Representative

Concentrix
Milwaukee, WI
01.2021 - 05.2022
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Package Handler

Power Products
Menomonee Falls, Wisconsin
06.2019 - 02.2021
  • Stacked boxes onto pallets in an efficient manner.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Labeled parcels accurately according to company guidelines.

Data Entry Clerk

Walgreens
Milwaukee, Wisconsin
05.2018 - 01.2019
  • Provided support to management staff in regards to data entry processes.
  • Checked source documents against entered data to ensure accuracy.
  • Verified accuracy and completeness of data entry into the database system.
  • Prepared summaries of daily work completed for review by supervisors.
  • Updated existing records with new or revised information as needed.
  • Maintained confidentiality of sensitive information entered into the system.

Education

High School Diploma -

Clara Mohamed School
Milwaukee, WI
06-2015

Skills

  • Inbound and Outbound Calling
  • Data Collection
  • Active Listening
  • Multi-Task Management
  • Data Entry
  • Shipping and receiving understanding
  • Payment Processing
  • Complaint resolution
  • Scheduling
  • Product Knowledge

Languages

English
Professional
somali
Professional

Timeline

Customer Service Representative

Clara Mohammed School
06.2022 - 07.2024

Customer Service Representative

Concentrix
01.2021 - 05.2022

Package Handler

Power Products
06.2019 - 02.2021

Data Entry Clerk

Walgreens
05.2018 - 01.2019

High School Diploma -

Clara Mohamed School
Mariam Muse