Mariam Rodriguez
Flossmorr,IL
Summary
Detail-oriented healthcare professional transitioning into healthcare administration with experience supporting patient intake, scheduling, insurance verification, and medical documentation in fast-paced healthcare settings. Skilled in coordinating patient services, maintaining accurate records, and delivering exceptional customer support. Currently pursuing an Associate of Applied Science degree in Business Administration while building expertise in healthcare operations and administrative support. Bilingual communicator recognized for professionalism, organization, and strong interpersonal skills.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Integrated pain management
Matteson, IL
01.2025 - Current
- Manage patient intake, registration, and scheduling in a fast-paced medical office environment.
- Maintain accurate electronic medical records and update patient demographic information.
- Verify insurance eligibility and assist patients with appointment coordination.
- Support physicians and clinical staff by documenting patient histories and visit notes.
- Coordinate communication between patients, providers, and front-office staff to improve workflow efficiency.
- Ensure HIPAA compliance and confidentiality of patient information.
Home Health CNA
Heartis Seniors Living
Orland Park, Illinois
01.2023 - 03.2025
- Coordinated daily care activities while maintaining detailed patient documentation and communication with healthcare teams.
- Assisted with scheduling, resident support, and responding to patient concerns in a timely manner.
- Reported patient condition updates to nursing staff to support continuity of care.
- Maintained organized records and assisted with administrative tasks related to patient services.
- Delivered compassionate customer service to residents and family members.
Lead Caregiver
Homeshare Living
Waukesha, Wisconsin
03.2015 - 01.2020
- Supervised caregivers and coordinated daily client care operations for multiple residents.
- Maintained schedules, care documentation, and communication between caregivers and families.
- Assisted with onboarding and training staff to ensure quality care standards.
- Supported office and administrative functions related to patient care coordination.
- Developed strong interpersonal relationships with clients, families, and healthcare providers.
Education
Associate of Applied Science - Business Administration (In Progress)
Southern New Hampshire University
Hooksett, NH12-2027
Certifacation - Phlebotomy Technician
Cutting Edge Academy
Milwaukee, WI03-2020
Certificate - Community Health Worker
Care Coordination System
Milwaukee, WI11-2018
Skills
- Patient Intake & Registration
- Medical Records Management
- Appointment Scheduling
- Insurance Verification
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Healthcare Administration Support
- Clinical Documentation
- Customer Service & Patient Relations
- Office Coordination
- Data Entry & Record Accuracy
- Team Leadership
- Bilingual Communication (Spanish)
- Administrative Support
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Integrated pain management
01.2025 - Current
Home Health CNA
Heartis Seniors Living
01.2023 - 03.2025
Lead Caregiver
Homeshare Living
03.2015 - 01.2020
Associate of Applied Science - Business Administration (In Progress)
Southern New Hampshire University
Certifacation - Phlebotomy Technician
Cutting Edge Academy
Certificate - Community Health Worker
Care Coordination System