Mariam Williams
Woodville,TX
Summary
Professional with strong background in technical support and customer service. Adept at troubleshooting, problem-solving, and providing clear, actionable solutions. Highly collaborative team player focused on achieving results and adapting to changing needs. Skilled in communication, technical diagnostics, and multi-tasking in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Apple
Remote
08.2023 - Current
- Resolved technical issues for customers via phone, chat, and email support.
- Resolved technical issues through troubleshooting software and hardware problems for diverse customer base.
- Provided exceptional customer service by actively listening and addressing client concerns effectively.
Data Analyst
Alorica
02.2021 - 07.2023
- Analyzed large datasets to identify trends and insights for strategic decision-making.
- Developed and maintained comprehensive dashboards using SQL and Tableau for real-time data visualization.
- Collaborated with cross-functional teams to optimize reporting processes and improve data accuracy.
Technical Specialist
StarTek
01.2020 - 02.2021
- Resolved technical issues for clients, enhancing user satisfaction and product functionality.
- Provided troubleshooting support via phone, email, and chat across diverse software platforms.
- Documented customer interactions in ticketing system, ensuring accurate record-keeping and follow-up.
Education
Some College - Business Administration
Holmes Community College
Ridgeland, MS05-2023
Skills
- Tssistance
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
- Call center operations
- Customer service
- Issue troubleshooting
- Active listening
Timeline
Technical Support Representative
Apple
08.2023 - Current
Data Analyst
Alorica
02.2021 - 07.2023
Technical Specialist
StarTek
01.2020 - 02.2021
Some College - Business Administration
Holmes Community College