Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariama Bah

Canal Winchester

Summary

Empathetic and detail-oriented customer service generalist skilled in complaint handling and appointment coordination. Known for maintaining compliance and educating clients effectively, ready to support organizational goals through exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Generalist

Department of Motor Vehicles
Woodbridge, VA
03.2024 - 07.2025
  • Assisted customers with inquiries regarding vehicle registration and licensing processes.
  • Processed applications and payments accurately, ensuring compliance with state regulations.
  • Coordinated appointment scheduling for customer services to optimize workflow efficiency.
  • Educated clients on DMV policies, procedures, and documentation requirements.

Assistant Manager

J. Crew Factory
Woodbridge, VA
04.2021 - 02.2024
  • Supervised daily store operations, ensuring compliance with brand standards and customer service excellence.
  • Trained and mentored staff, fostering a collaborative team environment to enhance performance.
  • Analyzed sales data to identify trends, adjusting merchandising strategies to optimize inventory turnover.
  • Implemented visual merchandising guidelines, enhancing product presentation and driving customer engagement.

Education

Associate of Science - Medical Assistant

Columbus State Community College
Columbus, OH
12-2026

High School Diploma -

C.D. Hylton Senior High School
Woodbridge, VA
07-2012

Skills

  • Call center experience
  • Data entry proficiency
  • Complaint handling
  • Empathy display
  • Telephone etiquette
  • Appointment scheduling
  • Front desk operations
  • HIPAA compliance

Certification

  • BSL certified
  • First Aid certified
  • OSHA certified

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Customer Service Generalist

Department of Motor Vehicles
03.2024 - 07.2025

Assistant Manager

J. Crew Factory
04.2021 - 02.2024

Associate of Science - Medical Assistant

Columbus State Community College

High School Diploma -

C.D. Hylton Senior High School

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