Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariama El Hamdouchi

Boston,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Baggage Service Agent

American Airlines
03.2022 - Current
  • Processed and secured unclaimed luggage.
  • Fielded customer complaints and comments about baggage services.
  • Logged bags and flights upon arrival to airport or baggage areas.
  • Greeted passengers in claim area and helped retrieve luggage.

Front Desk Agent

Air France-KLM
06.2022 - 03.2023
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Sales Associate

Dunkin' Donuts
02.2022 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Associate of Science - Health Information Technology

Fisher College
Boston, MA

High School Diploma -

Tarik Ibn Ziyad
Rabat, Morocco
06.2020

Skills

  • Baggage Insurance Expertise
  • Monthly Audits
  • Daily Logs
  • Active Learning
  • Company Safety Policies
  • Baggage Collection and Transport

Languages

Arabic
Native or Bilingual
English
Full Professional
French
Professional Working

Timeline

Front Desk Agent

Air France-KLM
06.2022 - 03.2023

Baggage Service Agent

American Airlines
03.2022 - Current

Sales Associate

Dunkin' Donuts
02.2022 - 04.2022

Associate of Science - Health Information Technology

Fisher College

High School Diploma -

Tarik Ibn Ziyad

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Mariama El Hamdouchi