Mariama Iddirisu
Brooklyn
Summary
Detail-oriented professional with significant experience in law enforcement administration. Proven ability to manage high caseloads, enhance team collaboration, and maintain data integrity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Police Administrative Aide
New York City Police Department
New York
06.2025 - Current
- Processes arrests for Brooklyn Court Section of New York City Police Department, ensuring compliance with legal protocols.
- Uses multiple computer program systems to check for warrants throughout the United States for arrested individuals.
- Works with multiple departments to relay critical information in a timely manner, including Criminal Justice Agency, Brooklyn Criminal Court and Police Departments of other counties and states.
- Processes over 150 cases weekly in a fast-paced environment.
- Compiles and organizes defendant case files for timely submission to ADAs, prosecutors, judges, and police personnel.
- Trained new staff on office policies and procedures, enhancing team understanding of job responsibilities.
EFL Tutor
Freelace
Brooklyn
01.2024 - Current
- Enhanced written and verbal English skills of students through tailored learning programs.
- Boosted student confidence in spoken English through regular practice and targeted feedback during conversational exercises.
- Delivered one-on-one tutoring sessions, customizing instruction to address individual student needs and foster independent learning.
Police Administrative Aide
New York City Police Department
Brooklyn
11.2019 - 06.2025
- Performed payroll/timkeeping duties for over 40 uniform and civilian members, including overtime, vacation and sick leave and personnel folders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files in a Command for over 80 uniformed members.
- Organized and maintained filing systems for reports, forms, and correspondence, ensuring timely access to critical information.
- Entered crime report data into police department's database using OMNI System, supporting accurate record-keeping and information retrieval.
- Improved communication between officers and command staff by promptly distributing memos and notices, facilitating informed decision-making.
Call Center Representative
NYC Department Of Information Technology & Telecommunication
New York Mills
10.2018 - 08.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure; over 100 calls per week.
- Answered frequently asked questions, providing clear information on City policies, procedures, and government events.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Home Delivery Associate/Customer Service/Cashier
Bed Bath & Beyond
New York Mills
08.2012 - 10.2018
- Delivered exceptional customer service by personalizing interactions at flagship store.
- Received payment by cash, check, credit cards, or automatic debits of over 100 customers per week.
- Packaged and prepared 20+ shipments weekly, ensuring secure and efficient delivery.
- Streamlined organization of shipping forms and receipt slips for over 60 orders weekly.
Education
Bachelor of Arts - Psychology
The City College of New York (CUNY)
New York, NY05-2015
Skills
- Record Management
- Data integrity
- Proficient in Microsoft Suite
- Task management
- Attention to Detail
- Critical Thinking
- Collaboration and Teamwork
- Strong Written and Interpersonal Communication
- Telephone and email etiquette
- Computer Literacy
Certification
Teaching English as a Foreign Language, International TEFL Academy
Timeline
Senior Police Administrative Aide
New York City Police Department
06.2025 - Current
EFL Tutor
Freelace
01.2024 - Current
Police Administrative Aide
New York City Police Department
11.2019 - 06.2025
Call Center Representative
NYC Department Of Information Technology & Telecommunication
10.2018 - 08.2019
Home Delivery Associate/Customer Service/Cashier
Bed Bath & Beyond
08.2012 - 10.2018
Bachelor of Arts - Psychology
The City College of New York (CUNY)