Mariama Stenson
Cincinnati,United States
Summary
Dynamic Event Coordinator and HR Generalist with a proven track record at Delta Airlines, enhancing customer satisfaction by 20%. Skilled in event planning and recruitment, I excel in fostering employee engagement and collaboration. Adept at managing CMMS and implementing policies, I thrive in fast-paced environments, ensuring seamless operations and exceptional service delivery.
Overview
33
33
years of professional experience
Work History
Event Coordinator, Office Administrator
Dave & Busters
Cincinnati, OH
11.2023 - Current
- Coordinated all aspects of event planning to ensure successful execution and client satisfaction
- Highly organized and detail-oriented with a passion for creating successful events
- Able to manage diverse events, ensuring seamless execution and client satisfaction
- Managed diverse events including youth parties, adult social events, meetings, receptions, and buyouts, enhancing overall attendee experience
- Adept at multitasking and thriving in fast-paced environments
- Adapted to changing circumstances during event execution, ensuring seamless operations and positive client feedback
- Proficient in event management software (Salesforce)
Guest Service Representative (Part-Time)
Marriott Hotels International
Cincinnati, OH
10.2015 - Current
- Greeted and welcomed guests, delivering exceptional customer service while addressing needs promptly and professionally.
- Answer phones, schedule appointments, and assist with booking reservations and managing check-ins and check-outs
- Maintain cleanliness and organization of the front desk area and lobby, ensuring a welcoming and inviting atmosphere
- Process payments, handle cash transactions, and reconcile daily reports accurately and efficiently
- Assisted with administrative tasks, coordinating with departments to streamline operations and enhance guest satisfaction.
CMMS Administer/Office Management/Planner/ HR
C&W Services
Cincinnati, OH
01.2017 - 04.2023
- Managed Computerized Maintenance Management System (CMMS) to schedule preventive maintenance tasks and track equipment performance, enhancing equipment uptime and minimizing maintenance costs
- Oversaw office management functions, including inventory management, office supply procurement, and facility maintenance, creating a well-organized and productive work environment
- Spearheaded various HR initiatives, such as recruitment, onboarding, and performance evaluations, contributing to the development of a positive and inclusive work culture
- Implemented employee training programs and professional development initiatives, fostering a continuous learning environment and enhancing employee skills and competencies.
- Planned and executed corporate events, including conferences and team-building activities, to engage employees and support a cohesive workplace culture
Customer Service Supervisor
Delta Airlines
Cincinnati, OH
11.2013 - 09.2016
- Managed a team of 15 customer service representatives, providing training, guidance, and performance evaluations to ensure high-quality service delivery
- Resolved escalated customer issues and complaints promptly, fostering positive customer relationships and loyalty
- Implemented new customer service procedures and policies to improve efficiency and enhance customer satisfaction levels by 20%
- Conducted weekly team meetings to review performance metrics, address challenges, and coach for continuous improvement
- Collaborated with departments to streamline processes and address customer concerns, reducing response times and increasing retention rates.
Human Resources Generalist/Manager
Exide Tech, Nordic Cold Storage, Lend Lease, First Union Bank
Atlanta, GA
01.1993 - 05.2010
- Implemented and managed full-cycle recruitment process, resulting in a 20% increase in hiring efficiency
- Ensured compliance with federal and state employment laws, aligning company policies with legal requirements
- Managed employee relations through conflict resolution and performance management, reducing grievances filed by 25%.
- Led initiatives to improve employee engagement, resulting in a 10% decrease in turnover rate
- Developed and conducted training programs on company policies and procedures, leading to a 15% increase in employee compliance
Education
Associates - Business Administration & HR Management
University of Phoenix
Atlanta, GAAssociate of Science - Medical Billing & Coding
Sanford Brown College
Atlanta, GASkills
- Event planning and office management
- Organizational collaboration
- Customer and employee relations
- Recruitment and training
- Budgeting and financial management
- Data analysis
- Financial budgeting
- Event management
- Policy implementation
- Communication and interpersonal skills
Timeline
Event Coordinator, Office Administrator
Dave & Busters
11.2023 - Current
CMMS Administer/Office Management/Planner/ HR
C&W Services
01.2017 - 04.2023
Guest Service Representative (Part-Time)
Marriott Hotels International
10.2015 - Current
Customer Service Supervisor
Delta Airlines
11.2013 - 09.2016
Human Resources Generalist/Manager
Exide Tech, Nordic Cold Storage, Lend Lease, First Union Bank
01.1993 - 05.2010
Associates - Business Administration & HR Management
University of Phoenix
Associate of Science - Medical Billing & Coding
Sanford Brown College