Mariame Toure
Mississauga,Canada
Summary
Versatile professional with extensive experience in food service and customer interaction. Strong ability to train staff, manage inventory, and ensure compliance with safety standards. Committed to fostering a positive work environment while driving customer satisfaction and team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Team Lead
Sunrise Café
01.2023 - Current
- Supervised daily operations, enhancing customer service quality and efficiency.
- Trained and supported new employees on procedures and customer service standards, fostering a knowledgeable team.
- Assisted in resolving customer concerns, maintaining positive relationships and ensuring satisfaction.
- Maintain a clean, organized, and safe work environment by following food safety guidelines.
- Monitor inventory and restock supplies to maintain smooth daily operations.
- Work closely with team members to complete daily tasks and meet business needs.
Customer Service Associate
Fresh Market Deli
05.2021 - 12.2022
- Greeted customers and assisted with food orders, enhancing customer satisfaction.
- Collaborated with team to deliver prompt service during peak hours, contributing to a positive dining experience.
- Processed cash and card payments, ensuring transaction accuracy and efficiency.
- Prepared food according to company standards while maintaining quality and consistency.
- Maintained cleanliness throughout the work area and followed health and safety procedures.
Education
Bachelor of Business Administration -
American Military University
12-2027
Skills
- Inventory Management
- Customer Service
- Cash Handling
- Team Leadership
- Time Management
- Organization
- Problem Solving
- Microsoft Excel
- Microsoft Word
- Attention to Detail
- Teamwork
- Communication
Certification
- Food Handler Certification
- Basic First Aid & CPR
Languages
French
Native/ Bilingual
Timeline
Food Service Team Lead
Sunrise Café
01.2023 - Current
Customer Service Associate
Fresh Market Deli
05.2021 - 12.2022
Bachelor of Business Administration -
American Military University