Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariamercedes Alvarez

Orlando,FL

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Detailed oriented keep everything organized clean and restocked at all times. Bilingual can speak and write both Spanish and English fluently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Daves Hot Chicken
Orlando, FL
04.2022 - Current
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels. Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift. As well as checked orders for quality and completeness.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Educated customers about offerings, promotions and pricing to boost sales.

Event Assistant

Orlando Flower Walls
Orlando, FL
08.2021 - 01.2024
  • Provided customer service assistance before, during, and after events. Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
  • Communicated effectively with vendors regarding needs for specific services related to an event.
  • Monitored event progress to identify potential risks or issues that could arise. Ensured compliance with safety regulations and local laws during events.
  • Developed marketing strategies to increase awareness about upcoming events and promotions.
  • Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
  • Resolved any conflicts that may have arisen throughout the course of an event's planning process or implementation stages.
  • Prepared documents such as contracts and invoices related to vendor agreements or payment transactions associated with an event.
  • Drafted post-event reports outlining key successes, challenges faced, and recommendations for improvement.

Education

Associate of Science - Hospitality And Tourism Management

Valencia College
Orlando, FL
05-2024

High School Diploma -

Timber Creek High School
Orlando, FL
05-2021

Skills

  • Customer Service Management
  • Client Service
  • Positive Attitude
  • Team Collaboration and Leadership
  • Sales and Upselling
  • Event Setup and Breakdown
  • Food and Beverage Management
  • Event Planning Knowledge

Certification

  • bartending

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Shift Leader

Daves Hot Chicken
04.2022 - Current

Event Assistant

Orlando Flower Walls
08.2021 - 01.2024

Associate of Science - Hospitality And Tourism Management

Valencia College

High School Diploma -

Timber Creek High School

Similar Profiles

CREATE PROFILE
Mariamercedes Alvarez