Marian Griffin
IHOP
Houston
3
years of professional experience
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Server
4 Months- Provided exceptional customer service in a fast-paced dining environment.
- Accurately processed orders and collaborated with kitchen staff for timely delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu offerings and restaurant procedures.
- Resolved customer inquiries and concerns to foster positive dining experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
To-Go Specialist
11 Months- Prepared and packaged to-go orders accurately for customer pickup.
- Ensured compliance with food safety standards during order preparation.
- Collaborated with kitchen staff to streamline order assembly processes.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Implemented feedback mechanisms for continuous improvement of the to-go service experience.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Sales Associate
2 Months- Assisted customers in locating products and provided product information to enhance shopping experience.
- Operated POS system efficiently, handling transactions and managing cash register accurately.
- Collaborated with team members to ensure timely restocking of inventory and product availability.
- Stocked shelves and organized merchandise displays to maintain store presentation standards.
- Maintained cleanliness of sales floor and storage areas, adhering to safety protocols consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma
Skills
Exceptional customer service
Guest engagement
Cash handling
Multitasking abilities
Team collaboration
Time management
Problem-solving
Analytical thinking
Initiative-taking
Quick learner
Positive demeanor
Conflict resolution
Strong work ethic
Phone etiquette
Timeline
Server
IHOP
12.2025 - 04.2026Read More
To-Go Specialist
IHOP
05.2025 - 04.2026Read More
Sales Associate
Arnes Warehouse
05.2023 - 07.2023Read More
Klein Forest HS
High School Diploma
Read More