Marian Millan
Urbana,IL
Summary
Enthusiastic student with superior customer service skills and demonstrated excellence in both team-based and independent capacities. Efficient worker with a strong work ethic and excellent organizational skills. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
College in Prison Intern
Education Justice Program
Urbana, IL
01.2026 - Current
- Collaborate with team members to develop resources that support educational equity efforts.
- Log incoming student applicants and assist with securing transcripts and articulating incoming credits to determine eligibility.
- Compiled and analyzed EJP student experience surveys to identify trends.
- Assist with materials clearance procedures, including attendance meetings, copying class readings, and updating tracking sheets.
- Answer incarcerated students' mail, request forms, and log responses
Barista Trainer
Starbucks Coffee Company
Urbana, Illinois
08.2024 - Current
- Conduct on-site training for baristas, demonstrating beverage standards and enhancing customer service etiquette.
- Create engaging learning environments that foster teamwork and boost morale among trainees.
- Demonstrate ability to work collaboratively with partners to create a positive customer experience.
- Exhibit excellent communication skills while interacting with customers.
- Welcome customers and answer questions regarding menu items and preparation methods.
- Show aptitude in sequencing multiple orders at once while maintaining accuracy and product quality.
- Assist with opening and closing tasks such as cleaning dishes and wiping down work areas.
- Maintain a clean and healthy environment by following proper safety and sanitation regulations.
- Built strong relationships with regulars and new customers through friendly, personalized service that enhanced customer loyalty.
Skate Host
Sports Facilities Companies
Chicago, Illinois
12.2025 - 01.2026
- Maintained a safe environment on the ice by ensuring all skaters followed protocol.
- Assisted skaters showing signs of distress on the ice.
- Assisted skaters at risk on the ice to prevent accidents.
- Engaged with customers to answer any questions about scheduled Zamboni cuts.
Customer Service Attendant
Bike & Roll
Chicago, IL
06.2025 - 09.2025
- Handled transactions and rentals at a fast-paced, high-traffic tourist attraction.
- Ensured that bikes and quadcycles were safe and in good condition for each rental.
- Assisted customers with any questions and gave suggestions to ensure a good experience.
- Worked POS and handled transactions for eight models of bikes and quadcycles.
- Operated two locations and managed reservations, phone calls, and tour groups.
- Promoted to key holder at the Millennium Park location.
- Guided tourists in planning their routes around Chicago.
- Learned and applied knowledge of each bike's intended purpose and assembly of attachments such as wagons and tagalongs.
Guest Services Staff Member
Rink Management Services Corporation
Chicago, Illinois
11.2022 - 01.2023
- Responded to guest inquiries and provided detailed information about rink events, improving guest satisfaction.
- Processed transactions for ice skating passes using Square POS, ensuring accuracy and efficiency.
- Verified wristband distribution to enhance rink access.
- Kept ice skates clean and ready for next skater, enhancing guest experience.
- Inspected skate rental storage for cleanliness standards.
Education
Bachelor of Arts - Philosophy
University of Illinois At Urbana Champaign
Urbana, IL05.2028
Skills
- Customer engagement
- Communication
- Adaptability
- Teamwork and collaboration
- Conflict resolution
- Initiative
- Interpersonal and social skills
- Professionalism and etiquette
Languages
Spanish
Native/ Bilingual
Timeline
College in Prison Intern
Education Justice Program
01.2026 - Current
Skate Host
Sports Facilities Companies
12.2025 - 01.2026
Customer Service Attendant
Bike & Roll
06.2025 - 09.2025
Barista Trainer
Starbucks Coffee Company
08.2024 - Current
Guest Services Staff Member
Rink Management Services Corporation
11.2022 - 01.2023
Bachelor of Arts - Philosophy
University of Illinois At Urbana Champaign