MARIAN MILLER

• Ensure compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stay calm under pressure to and successfully deal with difficult situations.
• Adapt quickly to changing demands within the healthcare environment, demonstrating flexibility, and a strong commitment to quality patient care.
• Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
• Maintain accurate patient records, contributing to a well-organized database for seamless information access across departments.
• Organize patient records and database to facilitate information storage and retrieval.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Facilitated communication between patients and various departments and staff.
• Compile and maintain patient medical records to keep information complete and up-to-date.
• Follow document protocols to safeguard confidentiality of patient records.
• Provide excellent customer service to patients and medical staff.
• Verify patient insurance eligibility and entered patient information into system.
• Maintain high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
• Enhance patient experience, ensuring welcoming environment from first point of contact.
• Complete the appropriate Medicaid applications and follow through until approved.
• Notate detailed, accurate, and timely documentation in company programs and the hospital systems.
• Maintain assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, and financial counselors.

• Customer account management to include payment acceptance, monitoring, planning, and scheduling appointments with a 98% compliance accuracy rating.
• Safeguard customer information in the company-wide system to ensure confidentiality data protection.
• Analyze consumer financial data to advise and make loan recommendations.
• Maintain and build existing and new client relations.
• Prepare, monitor, and finalize loan applications and documents.
• Educate customers on all product offerings.
• Make collections calls on overdue loans.
• Daily facility startup and closure.

• Developed strong relationships with clients, leading to increased trust and repeat business.
• Mitigated potential risks by conducting thorough audits of import/export documentation before submission to regulatory authorities.
• Promoted a culture of continuous improvement within the customs rating team through regular feedback and collaboration on best practices.
• Maximized revenue generation by identifying opportunities for additional services or upselling existing offerings to clients.
• Assisted in training new team members on customs rating processes, contributing to overall team success.
• Ensured compliance with all relevant laws and regulations, reducing the risk of fines or other penalties for clients.
• Collaborated with cross-functional teams to facilitate smooth customs operations and timely release of shipments.
• Maintained high accuracy in tariff classification, ensuring correct duty assessments and minimizing risk of penalties.
• Reduced processing time for import/export documentation, enabling faster clearance of goods.
• Established an efficient system for tracking changes in tariffs and quotas which allowed us to proactively update our clients'' classifications resulting in reduced delays due to discrepancies.
• Stayed up-to-date with changing regulations, applying new rules accurately to all transactions.
• Lawfully cleared merchandise through customs per client and government requirements.
• Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Obtained necessary import and export licenses and permits for shipments.
• Coordinated with shipping and transport companies on behalf of clients.
• Interact with government agencies pertaining to but not limited to FDA, TSCA, F&W, and ACE.
• Track and trace all air, ocean, and rail shipments pertaining to container type, weight, volume, quantity, and ETA.
• Enter and monitor all foreign and US ports into the database per authorized documents.

• Assist customers in obtaining health benefits to include account creation and records maintenance.
• Perform account resolution of product or service issues by reviewing customer complaints and resolving issues in a timely manner accurately.
• Train and assisted incoming team members for onboarding.
• Provide direct support to the Client Management Team to resolve client escalations and urgent callbacks.
• Process inbound human resource calls regarding customers medical account and coverage enrollment.
• Perform routine audits to verify data integrity and enrollment eligibility.

(Experience available upon request)

(Experience available upon request)