Marian Ramirez
Las Vegas
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Lindo Michoacán. Proven ability to enhance guest engagement and optimize dining experiences in high-volume settings. Expertise in cash handling and safe food practices, consistently delivering quality service and fostering positive customer relations.
Overview
7
7
years of professional experience
Work History
Server
Art Cafe
07.2021 - 03.2022
- Provided exceptional customer service in high-volume environment, ensuring guest satisfaction and timely order delivery.
- Assisted in training new staff on menu items, service standards, and operational procedures to enhance team efficiency.
- Accurately processed orders using point-of-sale system, maintaining attention to detail in fast-paced setting.
- Collaborated with kitchen staff to ensure seamless communication and efficient service during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Manager
Lindo Michoacán
04.2019 - 04.2021
- Oversaw daily restaurant operations to ensure quality service and customer satisfaction.
- Developed and implemented staff training programs to enhance service efficiency and team performance.
- Managed inventory levels, optimizing supply chain processes to reduce waste and improve profitability.
- Coordinated scheduling to maintain optimal staffing levels during peak hours and special events.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Host
Lindo Michoacán
04.2015 - 04.2021
- Greeted and welcomed guests, providing exceptional customer service at entrance.
- Managed reservations and seating arrangements to optimize flow and guest experience.
- Assisted in training new hosts, fostering teamwork and operational efficiency.
- Maintained cleanliness and organization of front-of-house areas for guest comfort.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Ed W Clark High School
4291 W Pennwood Ave Las Vegas NV 8910205.2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- High volume dining
- Table bussing
- Dining area maintenance
- Beverage preparation
- Guest seating
- Ordering procedures
- Take-out service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Art Cafe
07.2021 - 03.2022
Manager
Lindo Michoacán
04.2019 - 04.2021
Host
Lindo Michoacán
04.2015 - 04.2021
High School Diploma -
Ed W Clark High School