MARIAN RUEDA
Naples,FL
Summary
Experienced Customer Service Supervisor fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
7
7
years of professional experience
Work History
Registered Pharmacy Technician
CVS Pharmacy
03.2020 - 07.2023
- Prepare new prescription and refill requests for patients
- Process insurance claims
- Dispense medication to patients per the prescription, or provider's orders.
Customer Experience Coordinator
Marshalls
10.2016 - 03.2020
- Ensure compliance to company policies and procedure through proper handling of all transactions and corresponding documentation
- Training and supervision of all front end associates
- Establish and maintain a professional environment, ensuring the best possible experience for both customers and associates.
Education
Bachelor of Science - Accounting
Florida Gulf Coast University
Fort Myers, FL05.2026
Associate in Arts -
Florida SouthWestern State College
Naples, FL12.2023
High School Diploma -
Naples High School
Naples, FL05.2018
Skills
- Customer Relationship Management (CRM)
- Team Leadership
- Complaint Resolution
- Continuous Learning
- Relationship Building
- Organizational Skills
- Policies & Protocols Compliance
- Recordkeeping Strengths
- Computer Proficiency
- Bilingual
- Cross-Cultural Communication
References
Provided upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Pharmacy Technician
CVS Pharmacy
03.2020 - 07.2023
Customer Experience Coordinator
Marshalls
10.2016 - 03.2020
Bachelor of Science - Accounting
Florida Gulf Coast University
Associate in Arts -
Florida SouthWestern State College
High School Diploma -
Naples High School